**Role purpose** To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales. Rostered hour: Wednesday and Thursday from 7 am to 3 pm at Cairns Domestic Airport. **Key accountabilities** + Deliver excellence in customer service + Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc + Embrace the Digital mindset-SocialMedia- google reviews/facebook/Instagram. + Understand features and benefits of all Travelex product lines + Use every opportunity to upsell and cross-sell + Recognise the warning signs of questionable transactions and mitigate possible effects of the sale + Adhere to promotional marketing offers + Manage till stocks + Achieve individual KPIs / targets + Fully investigate overs and shorts (differences) and report + Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements + Ensure compliance to legal and corporate requirements + Maintain high standards of housekeeping and presentation of stores + Contribute to the success of the team + Complete training within required timelines + Any other reasonable instructions as required by the business **Role-specific experience and skills** + Retail, cash handling and/or banking experience + Excellent customer service skills + Excellent numerical ability + Excellent knowledge of product, services and procedures + Demonstrated experience working with computer systems + Ability to work independently as well as in a team environment + Ability to handle routine activities with attention to accuracy and detail + Flexibility to work different shifts and locations as required + English language skills **General experience and personal qualities** + Self-aware, open-minded with a high degree of personal and professional integrity + Demonstrated a will to win and a positive attitude. + The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders + A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs + The ability to analyse issues and solve problems. Able to overcome customer objections to close the sale. + Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex