Role purpose

To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.

Rostered hour:

Wednesday and Thursday from 7 am to 3 pm at Cairns Domestic Airport.

Key accountabilities

Deliver excellence in customer serviceFollow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etcEmbrace the Digital mindset-SocialMedia- google reviews/facebook/Instagram.Understand features and benefits of all Travelex product linesUse every opportunity to upsell and cross-sellRecognise the warning signs of questionable transactions and mitigate possible effects of the saleAdhere to promotional marketing offersManage till stocksAchieve individual KPIs / targetsFully investigate overs and shorts (differences) and reportAdhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirementsEnsure compliance to legal and corporate requirementsMaintain high standards of housekeeping and presentation of storesContribute to the success of the teamComplete training within required timelinesAny other reasonable instructions as required by the business

Role-specific experience and skills

Retail, cash handling and/or banking experienceExcellent customer service skillsExcellent numerical abilityExcellent knowledge of product, services and proceduresDemonstrated experience working with computer systemsAbility to work independently as well as in a team environmentAbility to handle routine activities with attention to accuracy and detailFlexibility to work different shifts and locations as requiredEnglish language skills

General experience and personal qualities

Self-aware, open-minded with a high degree of personal and professional integrityDemonstrated a will to win and a positive attitude.The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholdersA strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIsThe ability to analyse issues and solve problems.  Able to overcome customer objections to close the sale.Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex