PURPOSE AND DESCRIPTION:

The Compliance Analyst (CA) is a senior member of the team and a departmental compliance lead. The CA demonstrates an advanced understanding of risk evaluation and internal processes to inspect and report sales issues. They analyze sales behaviors and serve as compliance subject matter experts for cross-functional initiatives across all selling channels. They are trusted advisors and partners for various teams and stakeholders, including HR, Legal, Technology, Data Science and Operations.

JOB RESPONSIBILITIES:

Identify and investigate potential risk by employees, ensuring discrete, objective investigations and consistent recommendations across multiple lines of businessContribute to and help develop policies, standards, and required practices for employees at all levelsSupport creation of training and documentation around policies, standards, and practicesPartner for Asurion product launches to identify potential risky or fraudulent behavior and provide proactive solutionsEnsure inspections are conducted and completed in accordance with Compliance standardsReview and analyze Compliance data to identify trends, provide recommendations, and facilitate ongoing feedback with both internal and external teamsDeliver insights to partners and stakeholders to drive initiatives and improve performanceResearch customer history through multiple systems as a result of non-compliant allegations or customer complaints to identify and recommend appropriate actionUnderstand and stay up to date on fraud/risk prevention processes and procedures organizationally and facilitate internal knowledge sharingDevelop and maintain relationships with internal fraud teams and stakeholders, ensuring strong partnerships and collaborationFacilitate compliance knowledge sharing and learning sessions with Quality organization and cross-functional partnersDemonstrate core values and leadership principlesModel leadership principles and provide mentorship to internal and external sales support teams.

WHAT YOU’LL BRING TO THE TEAM:

Ability to handle sensitive data and discussions in a professional and discreet mannerExceptional analytical and quantitative skills and attention to detailStrong problem-solving skillsCommunication and collaboration skills to enable work with all levels of the organizationAbility to work independentlyProfessional individual with a strong work ethic and a demonstrated team player

DESIRED QUALIFICATIONS:

Bachelor’s degree or 5+ years of experience in call center or Field environmentMicrosoft Office suiteAdvanced Excel with 2+ years of experience, including but not limited to, VLOOKUP and Pivot Tables & Charts (preferred)Compliance and Risk Management experience (preferred)Power BI knowledge (preferred)Project/program/stakeholder management experience (preferred)

LICENSING (US ONLY) This position may require that you hold a valid insurance license. Failure to pass the insurance license exam or an inability to obtain or maintain the required license(s) may result in forfeiture of the position. If you are not currently licensed, but have taken and failed the insurance licensing exam or have otherwise been unable to complete the licensing application process, you may not be considered for this position.