Cape Town, ZAF
22 hours ago
Sales Coach
Job Title: Sales Coach Job Description **Key Responsibilities:** + Deliver one-on-one and group coaching sessions focused on: + Sales techniques (consultative selling, objection handling, closing) + Product knowledge and system navigation + Customer engagement and compliance + Monitor live or recorded calls to evaluate agent performance against KPIs and quality benchmarks + Identify performance gaps and develop tailored coaching and development plans + Collaborate with Team Leaders and QA Analysts to ensure a unified coaching approach + Facilitate daily/weekly motivational huddles, performance insights, and quick refreshers + Track and report on coaching effectiveness and improvements in agent performance + Support onboarding and continuous upskilling of new and existing sales staff + Drive a high-performance culture through best practice sharing and recognition + Ensure adherence to compliance, regulatory, and business standards + Analyze performance data to identify trends and opportunities for intervention + Conduct regular floor support, side-by-sides, or shadowing sessions + Contribute to the creation and refinement of training materials and documentation **Skills and Competencies:** + In-depth knowledge of sales strategies and customer psychology + Exceptional communication, interpersonal, and motivational skills + Proven ability to coach and develop others in a fast-paced sales environment + Strong analytical and data interpretation skills + High emotional intelligence and adaptability + Effective time management and organizational skills + Confident in delivering presentations and facilitating training + Proficiency in CRM systems, call monitoring platforms, and Microsoft Office **Minimum Requirements:** + Matric (Grade 12) – _Essential_ + **Minimum 5 years’ proven experience in a high-performance sales environment** , including at least **2 years in a contact centre sales role** and **1 year in a coaching, QA, or leadership capacity within a sales team** Experience working in a target-driven and customer-centric environment + Demonstrated ability to influence sales outcomes through coaching and development initiatives + Proficiency in CRM systems, sales enablement platforms, call tracking tools, and Microsoft Office + Sales coaching certification or relevant training qualification – _Advantageous_ **Key Performance Indicators (KPIs):** + % improvement in sales conversions post-coaching + Target achievement and performance uplift of coached agents + Coaching session completion rates + Improvement in Quality Assurance (QA) scores + Decrease in compliance or regulatory breaches + Retention of agents within coached groups Location: ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**
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