Sales Coach
Concentrix
Job Title:
Sales Coach
Job Description
**Key Responsibilities:**
+ Deliver one-on-one and group coaching sessions focused on:
+ Sales techniques (consultative selling, objection handling, closing)
+ Product knowledge and system navigation
+ Customer engagement and compliance
+ Monitor live or recorded calls to evaluate agent performance against KPIs and quality benchmarks
+ Identify performance gaps and develop tailored coaching and development plans
+ Collaborate with Team Leaders and QA Analysts to ensure a unified coaching approach
+ Facilitate daily/weekly motivational huddles, performance insights, and quick refreshers
+ Track and report on coaching effectiveness and improvements in agent performance
+ Support onboarding and continuous upskilling of new and existing sales staff
+ Drive a high-performance culture through best practice sharing and recognition
+ Ensure adherence to compliance, regulatory, and business standards
+ Analyze performance data to identify trends and opportunities for intervention
+ Conduct regular floor support, side-by-sides, or shadowing sessions
+ Contribute to the creation and refinement of training materials and documentation
**Skills and Competencies:**
+ In-depth knowledge of sales strategies and customer psychology
+ Exceptional communication, interpersonal, and motivational skills
+ Proven ability to coach and develop others in a fast-paced sales environment
+ Strong analytical and data interpretation skills
+ High emotional intelligence and adaptability
+ Effective time management and organizational skills
+ Confident in delivering presentations and facilitating training
+ Proficiency in CRM systems, call monitoring platforms, and Microsoft Office
**Minimum Requirements:**
+ Matric (Grade 12) – _Essential_
+ **Minimum 5 years’ proven experience in a high-performance sales environment** , including at least **2 years in a contact centre sales role** and **1 year in a coaching, QA, or leadership capacity within a sales team** Experience working in a target-driven and customer-centric environment
+ Demonstrated ability to influence sales outcomes through coaching and development initiatives
+ Proficiency in CRM systems, sales enablement platforms, call tracking tools, and Microsoft Office
+ Sales coaching certification or relevant training qualification – _Advantageous_
**Key Performance Indicators (KPIs):**
+ % improvement in sales conversions post-coaching
+ Target achievement and performance uplift of coached agents
+ Coaching session completion rates
+ Improvement in Quality Assurance (QA) scores
+ Decrease in compliance or regulatory breaches
+ Retention of agents within coached groups
Location:
ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708
Language Requirements:
Time Type:
Full time
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