POSITION SUMMARY

Office-based role supporting Direct Cruise Consultants in managing guest bookings post-sale, key objectives will be improving service quality and booking retention through pro-active phone and e-mail contact. 

 
ESSENTIAL DUTIES AND RESPONSIBILITIES

Liaise (phone and e-mail) with Cruise Consultants and guests, as first point of contact for post-sale services such as:  Air bookings and service Hotel/Land/Transfer requests Visa information General administration (documents, guest information, booking updates etc.). General guest queries.  Manage customer data in CRM.  Facilitate post-cruise guest relations issues, and other escalations. Assist in last-minute guest communications (phone and e-mail). Ad hoc tasks and projects as required.