Sales Associate / Customer Service Representative
Drybar – Franklin, TN
At Drybar Franklin, we specialize in one thing and do it better than anyone else: blowouts. Our philosophy is simple—No cuts. No color. Just blowouts. We're looking for friendly, enthusiastic Sales Associates who are passionate about customer service and thrive in a fast-paced, team-oriented environment.
As a Bartender at Drybar Franklin, you're the face of the client experience—from check-in to check-out. You ensure smooth shop flow, follow Bartender Non-Negotiables, and support daily operations and sales. You play a critical role in delivering exceptional service and maintaining a fun, efficient, and professional atmosphere.
Why You’ll Love Working at Drybar Franklin:Competitive pay – Earn $15+ per hour based on performance
Lucrative commissions – $5–$10 for each membership sold + 10% on product sales
Paid time off – Vacation and sick time
Free blowout each month
Bonus incentives for membership sales
Employee discounts on all retail products
Flexible scheduling
Growth opportunities – Clear career path and ongoing professional development
Fun, positive work culture
Drybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility.
Responsibilities Key ResponsibilitiesClient Experience & Front Desk Operations
Greet and check in/out clients using Booker
Manage client profiles and troubleshoot scheduling or POS issues
Handle payments, tips, and commissions with integrity
Answer phones and voicemails promptly; escalate concerns as needed
Review client notes to ensure personalized service
Shop Flow & Team Support
Pair clients with stylists and manage break schedules when needed
Support shop management in maintaining smooth daily operations
Serve complimentary beverages and engage clients to create a bar-like vibe
Maintain clear communication with team and leadership
Sales & Product Knowledge
Recommend and sell products, tools, and memberships
Restock and maintain retail displays
Support merchandising and inventory tasks
Cleanliness & Standards
Maintain shop cleanliness and complete assigned side work
Follow all opening, closing, and shift duties
Training & Culture
Help onboard and train new Bartenders
Contribute to a positive, team-first culture
Attend mandatory meetings and uphold Drybar’s 10 Core Values
Qualifications What We’re Looking For:1+ years of customer service experience in a fast-paced environment
(e.g., retail, front desk, hospitality, or salon/spa)
Experience with point-of-sale (POS) systems preferred
High school diploma or equivalent
Ability to multi-task, problem-solve, and maintain composure under pressure
Must be able to stand/walk for 6–8 hours per shift
A strong track record of delivering exceptional customer experiences
Technically savvy and comfortable with front desk operations
Professional, friendly, and team-oriented demeanor
Part-time availability (2-3 days per week) including one (1) weekend shift (Friday, Saturday or Sunday) Legal Disclaimer ©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Application FAQsSoftware Powered by iCIMS
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