Arden, NC     

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!  

For a listing of Asheville/Arden openings:  BorgWarner Openings

All positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:

Day 1 Medical Coverage with potential of no monthly premiumOnsite Health Clinic for employees and dependents (age 14 and over) at no costDental, Vision, Life, AD&D, and Disability CoverageTuition Reimbursement Program after 18 monthsRetirement Savings Plan (401k) with a matching programCompany paid holidays and vacation starting Day 1

The BorgWarner Arden campus offers two world class technical centers and a cutting-edge manufacturing facility that designs and produces turbos, fan, and fan drive components for the automotive industry. The Arden campus offers a multitude of career opportunities and is in the beautiful mountains of Western North Carolina.

A Customer Service Representative is responsible for the care of customer order processing, finished goods materials management, and the coordination of customer service activities as described below. KEY RESPONSIBILITIES/ REQUIREMENTS

▪ Customer order processing to include price checking, availability verification, and any other information needed to process the order and get it scheduled in SAP.

▪ Creates and coordinates daily customer delivery activities between IAM RU and aftermarket warehouse ▪ Executes the daily operations of the customer service, distribution, import/export and order processing systems

▪ Maintains customer database to include contact and delivery information,

▪ Coordinates and interfaces with other divisional departments to ensure timely delivery of products ▪ Determine priorities to match available finished goods supply to customer demands to achieve growth targets

▪ Creates Return Material Authorizations (RMAs) and coordinates return activities to include distributor annual stock returns ▪ Leads in Reman Core Return coordination between distributors and U.S. core return depot to include creating export proforma invoices

▪ This role is primarily onsite at BorgWarner 1849 Brevard Road in Arden NC, some remote work may be permitted subject to business needs and by managers approval.

▪ Provides information for Daily reports and KPIs ▪ Performs other duties as requested, directed, or assigned.

REQUIRED JOB QUALIFICATIONS

▪ Bachelor's degree in related discipline or work associated experience

▪ 5 years’ experience in Customer Services automobile industry is an advantage ▪ Great communication skills / bilingual Spanish speaker is a plus CORE

COMPETENCIES

▪ Positive attitude

▪ Conflict Management

▪ Timely Decision Making

▪ Problem Solving

Salary Range:

$53,200 - $73,150

Internal Use Only: Salary

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