Are you passionate about transforming potential into reality? As a Sales Activation Specialist I at Spectrum, you'll be at the forefront of connecting residential and small business customers with our top-tier services. By collaborating with various departments, you'll ensure seamless order fulfillment and serviceability, managing every aspect of the customer journey. Your dedication will not only enhance customer satisfaction but also drive our organizational success. Join us to make a significant impact and be a vital part of our dynamic team.

What our Sales Activation Specialist I Enjoy Most About the Role

Handling calls: This is covered in the bullet about processing orders for cable, internet, voice, and mobile services.Communication: This is addressed by mentioning interactions across various platforms, both scripted and unscripted.Gathering leads and acting as a liaison: This is included in facilitating order fulfillment and serviceability.Managing non-standard scenarios and ensuring billing accuracy: This is covered in managing order scenarios and adhering to guidelines.Documenting and sharing best practices: This aligns with improving team efficiency and customer satisfaction.

Working Conditions

Normal office environment
Required QualificationsEducationHigh School Diploma or equivalentExperience2 years in customer service or salesTechnicalSkillsProficiency with computers and software applicationsKnowledge of accounting, billing, and office proceduresUnderstanding of service troubleshooting and product details (Cable, HIS, Telephone)Skills & AbilitiesEffective prioritization and organizationClear communication, both oral and writtenAbility to resolve customer complaints independently or in teamsAdaptability to handle back-to-back calls while seatedPreferred QualificationsFamiliarity with cable TV, high-speed Internet, and phone services

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13528 Business Unit: Marketing Zip Code: 32751

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.