Responsibilities Make an impact

Sustain Our Business:   Implement CS customer strategy (sales and support) Monitor budgeted revenue intake, by customer, leveraging all necessary resources to meet budgetary goals.   Manage customer support contracts throughout entire life cycle, to include design, offer, monitor, renew, reassess and upgrade. Identify and capture Swisslog opportunities within installed base outside the scope of original project delivery.

Be An Expert:   Maintain a thorough understanding of all Swisslog products and services.  Identify product quality issues that have major impact on warranty costs, contract costs, customer satisfaction and future product sales. Champion the development of new or improvement of existing service products based upon customer feedback and needs

Be A Partner:   Provide initial consultation to show existing customer how our products may add value to their business. Maintain a thorough understanding of customer’s business, current and future.  Promote modernization efforts among installed base. Establish and maintain Customer Advocacy role with assigned key accounts. Develop strong relationships with those key accounts. Divert crisis situations by proactive escalation of key customer issues to appropriate levels, including involvement of Swisslog technicians, individual business unit managers, and engineering design teams.

Communicate:   Oversight of customer communication plan and execution; routinely seek feedback and use to improve customer satisfaction. Periodically communicate customer status to the rest of WDS to ensure all may remain knowledgeable on customer growth, needs, and potential projects.  Deliver monthly report of contract support account status, issues, resolutions, and service product opportunities.

Mentor:   Provide guidance and oversight to technicians as they manage assigned accounts.

Design:   Assess service needs of customer and develop value added offer of appropriate Swisslog service products  Estimate service and support requirements for new customers as part of business review process in support of proposal team.

  Application Requirements What you need to succeed B.A./B.S. in Business or Engineering Management field or equivalent job experience. 3-5 years' experience Business Development, Service Sales or Service Management field A high degree of organizational and time management skills and excellent verbal/written communications skills is re-quired. Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change. Computer literate in all MS Office products, SAP experience a benefit Supply chain management (fundamental understanding); Products, applications, and experience in the warehouse or factory automation industry  Small P&L management or financial management skills Analytical, problem-solving and decision-making skills Excellent written and verbal communication; Attention to Detail;  Must be highly articulate, proactive and self-motivated;  Ability to multi-task and work independently A high degree of organizational and time management skills and excellent verbal/written communications skills is required. Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change.