As a member of the Support organization for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer inquiries via phone and electronic means. 

Scope:

•             Reports to the UK Government Cloud Support Manager

•             Works as a Support Engineer in a UK Team

•             You will be expected to work additional out of hours, providing on-call support during evenings, weekends and public holidays on a rota system.

Pre-requisites:

Excellent Knowledge of one/more of the following: 

•             Oracle E-Business Suite Human Resources / Oracle Fusion Cloud HCM Cloud Services +  Oracle Fusion HelpDesk Cloud Services 

•             Previous experience of working in an ERP Helpdesk environment

•             UK Government Security Clearance (or willingness and eligibility to be successfully security cleared)  (NSC/Security Clearance required or ability to be security cleared)

•             UK National / British Citizen – candidate must hold a UK Passport.

•             UK National and resident in the UK for the past 5 years

•             BA Honours/Science Degree

Career Level - IC3