Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Developer - S2P

Responsibilities
• Running compliance checks on all free text PR (Purchase Requisition) incoming via Coupa; create POs post successful compliance checks
• Route PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors
• Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
• Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners
• Act as liaison to the Accounts Payable team to resolve PO related invoice issues
• Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
• Follow-up with requesters/co-functional teams to provide quick resolutions
• Following-up up with suppliers/vendors whenever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised;
• Transfer/raise/coordinate inquiries to appropriate teams for resolution
• Find opportunities to improve or to streamline the process
• Proactively take action and identify Continuous Improvement opportunities.
Qualifications we seek in you
Minimum qualifications
• Good Verbal and Written Communication Skills (English)
• Customer Service Skills – Telephone / Email
• Basic Knowledge of MS Office Applications like Excel, Word, PowerPoint
• Meaningful working experience in the Procurement field
Preferred qualifications
• Working experience on Coupa or Ariba
• Exposure to Source to Pay cycle
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.