**Join us on our exciting journey!** IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward. **RWS Commercial Business Operations Head (Operational Effectiveness) Director/ Senior Director** **Job description family:** Plans, schedules, directs, controls, monitors, organizes, secures and manages resources to bring about the successful completion of programs and/or projects specific to a particular industry or specialty. Optimizes the productivity and efficiency of operating processes. Identifies and implements potential process improvements; analyzes processes and any related data; completes ad-hoc analysis, data gathering, and research to support Operational Effectiveness teams; and prepares/presents project- and process-related **Job Overview:** + Lead RWS GBU Commercial Business Office, encompassing Commercial & Sales Operations, and RWS Pricing team. Role leads team accountable for analytics, reporting, insights and recommendations to sales and business leaders, working to improve RWS win rates and EBITDA performance across ~large RWS Business. + Includes providing insights to Leadership and teams to maximise Sales and future revenue, TCV (Total Contract Value, Net New Business) using commercial insights (e.g. price elasticity by product, win rates, market conditions), and drive top line and EBITDA performance. Leads creation and implementation of Pricing (tools, strategy, maintenance) for sales and operations teams to improve RWS Performance. + Apply expertise to identify, organize and establish effective management of collaborative initiatives through project identification and set-up, financial tracking and reporting, and execution of tasks directly impacting the operational and financial success of RWS Strategic Business Operations Projects driving IQVIA’ return on investment. + Ensures all work is in accordance with SOPs, policies, and practices. + Sustain and improve RWS Strategic Business Operations vision and goals, including Operational productivity measurement, optimization, and efficiency through change and process improvement increasing value-add throughout the organization. **Responsibilities:** + Lead sales and commercial operations programme of work to drive RWS GO agenda to win more and grow EBITDA margin, through programme of work encompassing GTM and incentives commercial analytics, including accountability for strategic workstreams and improvements (e.g. Global RWS Contracting, Proposal Process and Triage Process). + Contribute to the formulation of effective strategic goals for Commercial Operations and Broader RWS Strategic Business Operations teams across RWS segments and offerings. Take ownership for strategic initiatives within assigned unit of accountability including development of measures for success. + Partner with Sales and Finance to align sales to backlog, revenue and cash, providing analytics by RWS segment, P&L and group. Provide executive reporting and support annual financial planning process (and ongoing review of performance against plan) including NNB sales forecasting and budget planning processes + Contribute to RWS Business and Operational Reviews, including provision of data and insights for Management and Executive review, and RWS Operating Reviews (ORs) with Executive Leadership. + Partner with the finance, legal and GBO (Global Business Operations) organizations to improve RWS Contracting processes at project and portfolio level, improving quality, reducing turnaround times and de-risking IQVIA. Includes managing team for effective resolution of contract escalations + Leads creation and implementation of pricing/delivery strategies and tools for sales and operations teams to improve RWS win rates, Gross Margin and EBITDA performance including accountability for strategic workstreams and improvements (e.g., new pricing model / tools from Enterprise Pricing team) and accountable for maintenance of ongoing customer pricing models and rate cards for GBU led offerings and accountable for maintenance of ongoing customer pricing models and rate cards for GBU led offerings + Accountable for strategy and execution for RWS Pricing Tools, including development, implementation and maintenance of our tools (UPT, CIP, POP, Enterprise CPQ). Leads Strategic Pricing focus and approach for large RWS Deals, including contribution to win room/win strategy and driving top line whilst maximizing/protecting Gross Margin and EBITDA in line with Business environment. + Facilitate key Business Process Optimization initiatives utilizing Lean and other business process optimization methods to drive increase operational efficiencies and improved defined KPIs. In conjunction with RWS Strategic Business Operations leaders and other stakeholders, determine and recommend strategic programs forming long-term business partnerships maximizing RWS EBITDA and sales performance + Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters. + Act as a coach and mentor for managers as they develop in their role. Work collaboratively with client representatives and other functions & leadership to manage commercial operations performance and achieve exemplary customer service. + Effectively communicate and describe Commercial Business Office and Strategic Business Operations solutions to internal and external customers. Lead high level presentations to Executive Management. + Effectively communicate and describe Commercial Business Office and Strategic Business Operations solutions to internal and external customers. Lead high level presentations to Executive Management. + Effectively communicate and describe Commercial Business Office and Strategic Business Operations solutions to internal and external customers. Lead high level presentations to Executive Management. + Support and perform any other duties in line with RWS Strategic Business Operations Strategy and Vision, as directed by RWS Global Head of Strategic Business Operations. + Support, Facilitate or Lead other priority RWS OPEX and CAPEX focussed workstreams **Experience – our ideal candidate will have:** + Typically requires 5-10 years of prior relevant experience, ideally in a commercial/analytical role + Requires extensive knowledge of multiple job areas obtained through advanced education and experience. + Bachelor’s degree - in business, life sciences or related field + Minimum of 7 years of experience in relevant function (e.g. clinical operations, applied math, IT, data management, business, or laboratory), including a minimum of 5 years of relevant industry experience (CRO/pharmaceutical) including project management experience or, equivalent combination of education, training, and experience **PLEASE SUBMIT YOUR CV IN ENGLISH. You should already have the right to work in the country you are applying to.** We know that meaningful results require not only the right approach but also **the right people** . Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and **Whatever your career goals, we are here to ensure you get there!** **We invite you to join IQVIA™.** IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled