The iconic Hilton Baltimore Inner Harbor is seeking a full-time rooms coordinator to join their guest services team! This 757-room property is located next to Oriole Park at Camden Yards, Inner Harbor’s museums, the National Aquarium, and is connected to Baltimore Convention Center via skywalk!

 

Shift Pattern: candidates should be available to work AM and PM shifts as needed, any day of the week/weekends/holidays as needed

Pay Rate: $22.41 per hour

 

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Access to pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

 

What will I be doing?

As a Rooms Coordinator, you would specifically be responsible for performing the following tasks to the highest standards:

Block and pre-register suites and rooms in OnQ according to guests’ requestsAssign VIP or special accommodation and requests as submittedKeep staff informed of all special room accommodationsOver sold-out periods, perform “room protects” to ensure that rooms blocked for future arrivals are protectedCommunicate with front office management team to ensure that Hospitality Suites are blocked according to the hospitality suite listCheck reservations listed on group resume and tour resumes to ensure that reservation dates, billings and room blocks are accurate in OnQPromptly answer all telephone calls with a positive and clear voice; listen to ascertain the callers' requests or concerns / answer basic questions in detailHandle all requests or problems and when necessary, delegate special requests or problems to other departments for action and follow-up with guestLog any guest situations which require action by another department, according who reported to, when completed, and at what time guest was contacted for follow-up

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!