Naples, USA
3 days ago
Room Service Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role 

Serve guest needs by providing exceptional knowledge of wine, spirits, and mixed drinks as well as information regarding preparation methods.

What you will do 

ESSENTIAL FUNCTIONS: 

-Be part of the opening team

-Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established Recipes and established Four Seasons Standards.

-Prepare beverage garnishments such as cutting fruit and assisting in inventory according to Four Seasons Standards.

-Confirm guest orders including any special needs or requests from the lounge server using the hotel’s; check completed orders with the guest’s original order.

-Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beets, ports, armagnacs, eau de vies, cognacs and specialty drinks. -Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

-Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.

-Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

-Work harmoniously and professionally with co-workers and supervisors.

NON-ESSENTIAL FUNCTIONS:

-Serve food items in the bar area.

-Point-of-sales system

What you bring

-High school education or equivalent experience 

-Average reading, writing, and oral proficiency in the English language. 

-Minimum two years in bartending or related work experience is preferred

What we offer:  

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

*Lucrative salary!

*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!

*Time off plans starting on the day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment!

*Complimentary and discounted hotel stays around the world!

*Wellbeing and mental health initiatives and focused company!

*Embracement and promotion of diversity in our workplace!

*Complimentary employee meals and beverages!

*Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Visa Requirements 

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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