About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

IN ROOM DINING MANAGER 

The Four Seasons Resort Lāna’i is looking for an In Room Dining Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

 

WHAT YOU’LL DO 

Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation.  

Oversee In Room Dining team.   

The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.  

Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.  

The ability to work closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.  

Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.  

Observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.   

Ensure accurate and consistent use of IRD systems, including IRIS and EMC, to streamline operations, support timely service delivery, and maintain overall accuracy in billing, ordering, and inventory control. 

Analyze service metrics, guest feedback, and performance data to identify opportunities for improvement, enhance operational efficiency, and elevate the overall in-room dining guest experience 

Champion highest set of standards, through consistent coaching and training to ensure all team members deliver a refined, thoughtful, and personalized guest experience aligned with our brand standards. 

And More! 

 

WHAT TO BRING 

Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship) 

Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card   

Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts  

Weekend and Holiday availability required.   

Previous Luxury Resort Department Head Experience preferred.  

Clear understanding of Forbes 5-star service   

 

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

Salary Range: $80k - $85k 

100% Employer contributed Medical, Dental, and Vision benefits 

Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay 

Inclusive and diverse employee engagement & recognition events all year-round 

Complimentary stays and exclusive discounts at Four Seasons Worldwide  

Complimentary Employee Meals & Dry Cleaning for Employee Uniforms 

Owner subsidized on-island housing, inter-island airfare to Oahu and other resources 

Comprehensive learning and development programs to help you master your craft 

Energizing Employee Culture where you are encouraged to be your true self! 

And so much more! 

 

 

We look forward to receiving your application!  

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 

 

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us: 

Twitter: https://twitter.com/FSLanai 

Facebook: https://www.facebook.com/FourSeasonsResortsLanai 

Instagram: https://www.instagram.com/fslanai/ 

 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf