Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.We are currently seeking Room Attendants who have a passion for excellence to join our Housekeeping team. This position is responsible for cleaning the assigned rooms, which include the following:

Room Attendant Lead Hand Responsibilities:

To provide assistance in leading and supervising the day to day operations of the housekeeping and laundry departments Actively participate in daily briefing, daily stand up meetings and departmental meetings. Ensuring the Room Attendants are informed daily about priorities in their section. Assist in training new housekeeping Associates and existing housekeeping Associates to ensure that they are following appropriate brand standards. Ensuring that all lost and found articles are stored properly and that the correct logs are maintained Ensuring that Guest Room status is communicated to the Front Desk in a timely and efficient manner Participate actively in a multi-functional work environment and assist hands on in housekeeping work as needed. Inspecting guest rooms, public areas, and employee areas and holding Associates accountable for corrective action Maintaining high level of customer satisfaction by interacting/responding positively with guests and taking immediate action to resolve problems Ensuring safety procedures and proper use of chemicals and cleaning supplies are adhered to by providing training to the housekeeping associates and ensuring hazardous supplies are labelled accordingly Performing all other job duties as directed or assigned.

Requirements: 

Outstanding attention to detail in order to identify all guest room deficiencies Excellent interpersonal skills with co-workers and guests Ability to meet the physical requirements of the job (i.e. lifting up to 25lbs, bending, kneeling, reaching)

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical.