Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job title: Room Attendant
Department: Housekeeping
Inspired & supported by: Senior Housekeeper
Salary: £33,686 (including service charge)
Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, always ensuring consistency in our standards and exceeding guest expectations. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent.
You will be accountable for:
Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
Handling guest requests, belongings and personal items with the utmost care, security and discretion.
Taking pride in showcasing our public areas ensuring the highest standards of cleanliness
Engaging in meaningful conversations that will inspire our creation of memorable moments for guests
The careful processing of guest garments and staff uniforms/garments
Always putting our guests first
Your key responsibilities & contribution will be:
To prepare guest rooms and public areas
To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards
To replace mini-bar glasses, mugs and cutlery in the rooms
To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
To inspect and give back occupied rooms/stay-over and departure rooms in accordance with our service standards
To complete audits of the rooms on occupied rooms and departure rooms
To ensure service areas are kept tidy and clear in coordination with the HOH porters.
To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)
To assist in our guest cloakrooms
Provide directions and assist with all guest enquiries
Handle guests’ property securely, accurately and efficiently
Liaise with security over any concerns or issues with guest items
Ensure all required items are kept clean and replenished
Cleaning of guest toilets and nearby public areas
To assist in the laundry and with valet services
Collecting, processing and delivering laundry, dry cleaning and pressing for guests
Assist with packing/unpacking/room moves for guests
Polishing guest shoes
Accurately recording and charging all items
Sewing and garment repairs
Operating laundry equipment correctly
Assisting in controlling linen stocks and linen inventories
Accurately processing and distributing staff uniforms, communicating damage and missing items
Ensuring all communications with guests are in line with our service standards.
Having a thorough knowledge of hotel services and facilities to share with our guests
Ensuring safe and secure use of master room keys
Other duties as specified by Housekeeping leadership
Qualifications
What you will need to do in this role:
Essential:
Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
The ability to prioritise and organise yourself
Able to work under pressure and at high speed.
Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
‘Can do attitude and able to adapt to changes
Problem-solving abilities
Attention to detail
Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision
The desire to develop your skills to include public areas, laundry and cloakroom
Desirable:
1-year of minimum experience in the hospitality industry is preferred. And 6 months minimum in housekeeping.
Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.
Outstanding communication skills
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
Competitive salary, pension, and life assurance31–33 days of holiday (including public holidays)Cashback for wellbeing/healthcare expenses & PerkboxExclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890Free stay at The Savoy after probationColleague restaurant, interfaith prayer room and wellness roomLaundry services for all colleaguesGym access, cycle-to-work scheme and Virgin Active membership discountSeason ticket loan for commutingEmployee assistance programEnglish classes, optician reimbursements, and local discounts for F&B and retail