**Additional Information** **Job Number** 25118839 **Job Category** Rooms & Guest Services Operations **Location** The Westin Langkawi Resort & Spa, Jalan Pantai Dato Syed Omar, Langkawi, Kedah, Malaysia, 7000VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Langkawi%20Resort%20%26%20Spa%2C%20Jalan%20Pantai%20Dato%20Syed%20Omar%2C%20Langkawi%2C%20Kedah%2C%20Malaysia%2C%207000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** A Rooms Administrator oversees the daily operations of a hotel's front desk and housekeeping departments, ensuring a smooth and efficient guest experience. This role involves managing staff, handling guest requests, and maintaining high standards of cleanliness and service. Key responsibilities include coordinating arrivals and departures, resolving guest issues, and contributing to the overall financial performance of the rooms division. Daily Tasks: + **Reservations:** Managing room reservations, including confirmations and cancellations when reservations are closed. + **Coordination:** Coordinating with other hotel departments (e.g., housekeeping, maintenance) to meet guest needs. + **Handle paperwork:** Replying emails, Upselling report, ONEX, Rebates, GSS Staff Mentioned, MBV Report, Room Discrepancies, OOO/OOS, High Balance report, Room Rate verification, Open Folio etc. etc.. + **Special Requests:** Accommodating special requests from guests whenever possible. Staff Management: + **Supervision:** Overseeing front desk and housekeeping staff, providing guidance and support. + **Training:** Training new employees on hotel policies, procedures, and service standards. + **Scheduling:** Creating and managing staff schedules to ensure adequate coverage. + **Performance Management:** Monitoring staff performance and providing feedback. Operational Management: + **Departmental Budgets:** Managing departmental budgets and forecasts. + **Inventory Management:** Ensuring adequate supplies for housekeeping and front desk operations. + **Standards:** Implementing and monitoring service standards and procedures. + **Inspections:** Conducting regular inspections of guest rooms and public areas to ensure cleanliness and maintenance. + **Reporting:** Reporting on departmental performance to management. Skills and Qualifications: + **Communication Skills:** Excellent verbal and written communication skills. + **Organizational Skills:** Strong organizational and multitasking abilities. + **Problem-Solving Skills:** Ability to resolve issues and handle guest complaints effectively. + **Customer Service Skills:** A commitment to providing excellent customer service. + **Supervisory Skills:** Ability to lead and motivate a team. + **Computer Skills:** Proficiency in using computer systems and software. + **Hotel Experience:** Experience in guest services, front desk, or housekeeping is often preferred. + **Education:** A degree in hospitality management or a related field may be required. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​team, and **become** the best version of you.