The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Rolex Boutique Client Experience Manager is responsible for all areas related to creating and managing the Rolex experience within the Rolex Boutique at Bellagio. You'll work to continually improve the in-store, online and follow-up experience for the client and collaborate with management and Rolex to determine resources, programs, and expectations to create a dynamic Rolex client journey.

THE DAY-TO-DAY:

Responsible for responding to all online customer inquiries, maintaining online presence with most up to date information

Partner with store management on visual merchandising to ensure all Rolex standards are meet including product presentation, floral program, cleaning checklists, store maintenance, etc

Liaise with Rolex to roll-out boutique experience initiatives (e-learning, novelty launch, training updates, CRM requests, market data)

Lead, execute, and host events/activities, may require travel

​Conducts monthly 1:1s with all team members to review service level and opportunities. Develop training calendar and execute all trainings for team members

​Prepare Rolex Annual Business Reviews

THE IDEAL CANDIDATE:

2+ years of prior relevant experience in luxury hospitality, luxury retail, or related field

Experience in supervisory/ management role is preferred

Bachelor's Degree or equivalent experience

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12192

Are you ready to JOIN THE SHOW? Apply today!