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Job Summary

The Robotics Service Technician will install and test products and provide customers with instructions on the proper usage and maintenance of Roca machines. Their work involves a variety of machine, bench, and hand operations requiring skill and accuracy and a thorough knowledge of machinist trade to repair, maintain and install a variety of machine tools, apparatus, and equipment. The role will be responsible for creating, building and executing the program vision for the ongoing and preventative maintenance and repairs of the Roca machines for enterprise customers. 

Essential Functions

Perform highly diversified duties to install and support machines for Roca enterprise clients (ex. build and install units, including the making up of brackets, braces, hangers, etc. and perform necessary operations to secure and assure permanence).

Create, update and interpret equipment manuals and work orders to perform required maintenance and service.

Collaborate with Roca Customer Service to author and update documentation, manuals and training materials on the maintenance for Rocas and other equipment, to ensure the successful transfer of information on how to maintain equipment. 

Collaborate with the Roca Customer Service department and the Roca team throughout the project lifecycle to support the development of useful, supported Roca machines.

Support Roca enterprise clients with remote hardware customer service to diagnose problems/issues

Provide scheduled and emergency repairs of production equipment during production and off hours. 

Perform mechanic skills including, but not limited to, mechanical, electrical, pneumatic, hydraulic, troubleshooting and repair of production machines.

Replace/repair damaged, worn, and defective mechanisms or parts and reassemble machinery.

Comply with safety regulations and maintain clean and orderly work areas.

Secondary Functions

Perform regular preventive maintenance on machines, equipment, and Roca machines and mechanisms.

Consult on improvement projects related to the hardware and software of ROCA machines. 

Collaborate with teams in creating maintenance documentation, logging/creating instruction manuals and safety protocols around new machinery.

Assist with secondary testing of software releases in order to validate functionality prior to application of updates.

Participate in other various improvement projects related to machine technology. 

Competency (Knowledge, Skills and Abilities)

Enterprise support and maintenance experience

Prior mechanical and low voltage electrical assembly (or related) experience

Usage of basic hand and power tools

Strong mechanical aptitude

Ability to follow instructions and training

Ability to perform repetitive tasks with an attention to detail

Ability to work unsupervised to meet deadlines

Clear written and verbal communication

Basic computer skills

Ability to maintain a clean and organized workspace

Required Qualifications

High school diploma or G.E.D.

Experience using and maintaining production machinery in the workplace

2+ years experience in a mechanical related field

2+ years of experience supporting and maintaining enterprise level clients and machinery

Preferred Qualifications

Experience working with the ROCA machines both in process and in maintenance

2+  years experience in a leadership role

Experience working with Jira software

Experience with Agile systems

Six Sigma Certification Up to Green Belt

Eligibility

Applicant must adhere and will only be considered if the following requirements are met:

Applicant has been in their current position for a minimum of 6 months

Applicant has discussed applying for the considered role with their current manager

Applicant is in “good standing”, meaning the following:

If you have been placed on a PIP - applicant has fully completed the PIP

Applicant has not received any Verbal Warning within the last 3 months 

Applicant has not received any Written Warning within the last 6 months 

Applicant has not received any Final Written Warning within the last 12 months

Applicant can confirm they are available immediately to begin work

Physical Demands

The role involves the following physical demands on a regular basis:

Mobility to work in a standard office setting and use standard office equipment, including a computer

Sitting or standing for an extended period of time, up to ten hours per day

Frequently required to stand

Verbal communication with peers and others inside/outside the organization

Ability to read a computer screen and printed materials

Continuously using hands and fingers in repetition

Standing for long periods of time while bending, kneeling or squatting frequently

Lifting up to 75 lbs.

Pushing or pulling up to 100 lbs.

Work Environment

Must be able to work in a loud and open environment for up to ten hours per day

Must be able to occasionally work weekends, holidays and evenings

Must be able to occasionally work a flexible schedule

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

TCGplayer is an Equal Opportunity Employer and does not discriminate against any employee for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

The base pay range for this position is expected in the range below:

$44,000 - $91,800

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the TCGplayer Careers website or apply for a job with TCGplayer.

TCGplayer, a subsidiary company of eBay, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at careers@tcgplayer.com.  We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

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