Essential Duties and Responsibilities: + Answer incoming phone calls in a professional manner. + Identify customer needs and provide excellent customer service, with cost efficiency and safety in mind; Communicate costs; Work with outside vendors and assist in resolving on-the-road repairs. + Schedule Company and local customer truck repairs. + Provide accurate repair orders and estimates when needed, including data entry and documentation; Obtain approval for work to be completed. + Responsible for inventory and parts purchasing, as well as organization of the parts room. + Follow-up on calls and send recommended repair reminders. + Perform other duties as assigned. Minimum Qualifications: + One to two years of work experience in a diesel/automotive environment is preferred, but not required; Service writer experience desirable. + Possess effective written, verbal, and interpersonal communication skills. + Experience in data entry and documentation design. + Possess exceptional time management and prioritization skills while working in a fast-paced environment. + Computer proficiency and familiarity with Microsoft Word, Excel, and Outlook. + Must possess a valid driver’s license and be able to work swing shift.