*Position Summary* The Crash Data Analytics & Outreach plan development Co-op will transform existing/new summary crash reports in Service Now into clear, actionable insights that drive Law enforcement agency (LEA) outreach and demonstrate measurable improvement in data quality. Working in ServiceNow, IMPACT, and complementary reporting tools, you will map existing reports, expose gaps, build dashboards, and design a proactive trigger based communication cadence to relevant audiences that helps police departments submit high quality crash reports in a timely fashion. *Duties and Responsibilities* * Collaborate with crash team and IT to develop a detailed understanding of current state in terms of reports, emails, audiences, communication cadence and criteria with LEAs. * Document pain points and challenges and any unmet needs. * Gap analysis and recommendations for future state. * Build relevant actionable dashboards/newsletters for audiences (e.g. LEA chief, traffic records) showing key metrics, progress and high priority action items. * Create internal triggers/alerts that surface deteriorating metrics in real time (e.g., >5% rejection spike) or sudden unexpected variations. * Draft an email & call-sheet playbook that translates data findings into plain-language action items for each department. * Design a contact calendar (routine & ad-hoc) tied to trigger logic. * Develop reports to track the impact of outreach efforts and refine triggers to maximize LEA engagement. * Develop criteria for determining if observed issues in data quality are RMS vendor driven or LEA driven. * Develop standardized templates for reaching out to LEAs for specific issues. *Required Qualifications* * Intermediate proficiency with Excel/Google Sheets and at least one data-viz tool (Power BI, Tableau, or similar). * Familiarity with SQL querying or ServiceNow reporting (coursework or project experience acceptable). * Strong written and verbal communication skills—able to turn complex data into clear, actionable narratives. * Detail-oriented, self-starter mindset with the judgment to handle sensitive information responsibly. *Preferred Qualifications* * Experience building automated alerts or trigger logic in ServiceNow, Power Automate, or comparable platforms. * Prior exposure to public-sector, law-enforcement, or transportation data. *Pre-Hire Process * Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position. *About MassDOT * The 4,000 employees ofMassachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found at mass.gov/massdot-careers. MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions. *Minimum Entrance Requirements* This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Current MassDOT employees should use their internal MassCareers account to apply. All job applications must be submitted online through MassCareers to be considered. Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position. * For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us. * For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722. * For a disability‐related reasonable accommodation or alternative application method, call ADA Coordinator, Lucy Bayard, at 857-274-1935. *An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* *The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. * **Job:** **Administrative Services* **Organization:** **Massachusetts Department of Transportation* **Title:** *RMV Crash Data Analytics Co-op Fall 2025* **Location:** *Massachusetts-200 Newport Ave Ext Quincy* **Requisition ID:** *250005F7*