Summary

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

Job Description

Under the guidance of the Resource Managers and RMO Leadership, the RMO Coordinator is
responsible for effectively logging and keeping an overview of incoming resource demands for
professional services opportunities. The source of the demand comes from Resource Staffing Plans and
regular portfolio review meetings with the professional services delivery team, which the coordinator
will attend. The RMO Coordinator will work with the relevant Resource Staffing Managers to ensure all
demand entered in the PSA tool (Financial Force) is in alignment with requirements.  

The Coordinator will develop and maintain process documentation, cover planned PTO of the staffing
managers, and help support the continued success of the function at Guidewire.
This role provides support to the existing Resource Staffing Managers and the leadership of Global
Resource Management and will have no supervisory responsibilities.

Principle Responsibilities:

Assist Resource Staffing Managers and RMO leadership with ensuring compliance with Resource Management ProcessesAssist with process revisions/enhancements based on business changes and/or tool changesAssist with documentation of RM processes and communications Ensure RM processes are kept updated and stored on RM page on SharePointAssist Resource Staffing Managers with managing resource requestsAttend weekly/biweekly calls with Portfolio Directors and Delivery Managers regarding the status of “in-flight” projects and opportunitiesEnsure all resource requests are entered into FinancialForce correctly and maintain the data accuracy of the systemProviding coverage during Resource Staffing Managers’ scheduled PTOMaintain the data accuracy and workflow in Resource Management System (FinancialForce). This includes making updates in a timely manner (i.e., start and end date changes, extensions, etc.) Gatekeeper for Skills Catalog and Internal ResumesMonitoring skills catalog in FinancialForce once per quarter to ensure consultants are keeping skills up- to-date.  Monitoring resources’ internal resumes to ensure they are on the approved internal resume template.Serving as the “go-to” resource for Consulting Managers regarding questions and/or guidance on writing/updating internal resumes and inputting/updating skills in the system

EDUCATION & EXPERIENCE: 

Bachelor’s Degree and/or 3+ years of related experience in business operationsBusiness analysis is a plusMS Office (Word, Excel, PowerPoint, SharePoint & Visio) Strong Proficiency PreferredExcellent communication skills, both written and verbalStrong organizational skills, attention to detail and ability to follow established processes.The ability to juggle multiple tasks and to work in a fast-paced environment.Experience at working both independently and in a team-oriented, collaborative environmentStrong interpersonal and team building skillsFlexibility around working hours (Guidewire is a global virtually-connected company)

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.