Job Description Insight Global is looking for a detail-oriented RMA Operations Specialist to join our client's repair center team. In this role, they will manage the complete lifecycle of Return Merchandise Authorizations (RMAs) including repairs, replacements, warranties, and credits. They will coordinate between internal teams and third-party partners to ensure that RMAs are routed, tracked, and resolved efficiently. This position plays a key role in improving customer satisfaction, streamlining repair operations, and driving process improvements. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors degree in business administration, Operations Management, Engineering, or related field (or equivalent experience). Just experience is totally fine   35 years of experience in RMA coordination, operations, logistics, or repair services.   Excellent interpersonal and communication skills, both written and verbal.   Experience working with internal teams and third-party vendors.   Familiarity with ERP systems and RMA/tracking tools is a plus. Proficiency in Microsoft Office Suite and familiarity with ERP systems (e.g., SAP, Oracle). - Knowledge of import/export compliance. - Knowledge of quality assurance and process improvement methodologies. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.