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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

As a Policy Implementation and Process Specialist your responsibilities will be to support the business through a wide range of daily operational processes. You’ll be part of a team that works to implement, build, and improve the processes that get risky users referred and actioned as quickly and accurately as possible, with a goal to minimize fraud visibility, fraud conversion, fraud loss, and claims. We partner with Policy functional owners to understand their policy and what results they wish to achieve. We then partner closely with GCX, CS Tech, and other teams to operationalize these policies and put them into execution.  We also act as a bridge between Policy and our GCX partners, helping to ensure GCX is prepared for any new policy changes or additions, and we are the point of contact for problem-solving automation or referral volume issues!

A quick learner. You can quickly become a domain expert in a variety of different areas and are passionate about learning new things.

Responsible. You take responsibility and ownership of your work and demonstrate this by thinking about how the actions we take can affect others, as well as being accountable for the results of what we do and don't do.

Consistent. Consistency creates accountability and allows for accurate monitoring and measurement. You can demonstrate this in your daily activities.

A trusted partner. You will partner with Policy, Customer Operations, and a global multi-functional team. You will consider impact to global customers when making decisions.

A great teammate.  You work well with others and can be counted on to build proven relationships with people and teams in and outside of our direct organization. 

Technologically inclined. You're able to investigate when our processes do not perform as expected and implement any necessary changes.

Proactive. You don’t wait for problems to arise before finding solutions or improvements.  You find ways to make valuable contributions without specific direction.

A good communicator. You have good interpersonal, communication, and leadership skills. In addition, you have the ability to positively influence and collaborate with many, varied teams and colleagues.

What You Will Bring:

A domain expert. Your knowledge of eBay’s policies and processes is well-rounded. Having a good understanding of internal systems such as DEX, Agent Desktop, Business Rules, OCS and other systems will also be very useful.

Someone who enjoys getting into the weeds on how things work and the processes that drive them.  

Someone who understands and enjoys Business Process Management and is familiar with understanding and creating business / process flow charts.

Someone who takes pride and responsibility in their work. You not only implement great work, but you are also consistent, and you monitor results closely to ensure it continues to perform.

Flexibility. We need someone who is extraordinary in dealing with ambiguity. Your focus may change from day to day, depending on priorities, and you love that type of challenge.

A creative mind. You think creatively for solutions to complicated situations. You love problem solving and continuous process improvement.

A critical thinker. You will participate in decisions within your team in building new ways to craft, optimize, and maintain risk processes and controls.

A self-starter. You work effectively in an autonomous fashion and demonstrate willingness to enable the success of partners worldwide.

A multi-tasking master. You have successfully taken ownership of project timelines by effectively handling time and appropriately assigning priorities.

A global problem solver, as this is a global role. You are able to build and maintain positive relationships with global and remote partners.

Technical proficiency. You have some basic SQL querying, Excel, Tableau or other data visualization experience.

You have a degree and/or three years relevant work experience in a related field (Risk Management, Qualitative Analysis, Risk Operations, Project Management)

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The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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