**About the Role** Operations & Insights is pioneering how Uber runs safety contacts that supply to Uber's goal of providing extraordinary customer support by identifying areas of opportunity and strength through consistent contact review. The Agent position is responsible for investigating safety reports and categorizing these reports as per the Uber standard. By evaluating customer support contacts to ensure the safety support offered provides correct resolution by investigators, the accurate mechanics are followed, and by identifying the strengths and weaknesses of individual performers. The ideal candidate is a methodical but creative problem solver who has a passion for investigation and process improvement. The team member must thrive in the type of environment that is ambiguous, fast-paced, and where the only thing that is consistent is change. Many of the challenges we face have no textbook solution, so the ability to invent is crucial. ## **What You'll Do** - Perform targeted reviews in order to ensure compliance by examining safety reports - Review and provide recommendations for taxonomy improvements with a regional focus - Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders - Conduct high priority investigations requiring subject matter expertise - Appraises adequacy of internal control systems by completing audit questionnaires - Supplies to team effort by accomplishing related results as needed - Maintain focus on data integrity and producing work of the highest quality **What You’ll Need** -Fluent Turkish Speaker (mandatory) -Fluent in English both reading and writing (mandatory) -Experience working in a highly meticulous environment, demonstrating a high degree of diligence and accountability -Exceptional written and verbal communication skills -Exceptional reading and interpretation ability, attention to detail -Proficiency in productivity tools (email, calendar), Google Suite or Microsoft Suite (Excel, PowerPoint) -Strong teamwork skills towards a shared sense of purpose -Problem-Solving: Quickly able to problem-solve and troubleshoot; thinks critically about issues presented; comfortable with on-the-fly fare calculations, etc. -Customer-Service Mentality (Customer Obsession): Demonstrates a customer-focused attitude toward solving problems; understands the importance of crafting a premier customer support experience -Comfort with Ambiguity: Motivated and able to operate with minimal oversight, comfortable navigating new and exciting situations/processes; displays emergent leadership Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).