A client with Kforce is seeking a Risk Analyst I to join their team in Plano, TX. This is a Hybrid opportunity and will require 3 days in the office per week. You must be able to work weekends and most holidays. Overview: * Training: Total of 4-6 weeks - at least the first 2 weeks will be onsite each day, and the rest will be hybrid onsite days * Work schedule: candidate must be open to any shift: Mon-Fri/Tue-Sat/Sun-Thu - start times as early as 6am-8am local time or a swing shift of 2pm-10pm CT OR a graveyard shift of 12am-8am CT Responsibilities: * Risk Analyst I will complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants * Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes * Provide world-class customer service through empathy during complex and escalated customer issues * Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends * Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures * Understand standard operating procedures and operate within the established guidelines to mitigate risk * As a Risk Analyst I, you will document processes and procedures and maintain accurate and detailed records of all transactions * Represent Company's brand and provide top-notch service while balancing customer empathy with risk policies * Collaborate effectively with cross-functional teams to resolve customer-related issues * Identify areas of improvement and propose changes to optimize processes and technology * Stay up to date with industry trends and data knowledge to identify new fraud and risk patterns