About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Summary In this fast-paced position, you will use your analytical and communications skills to solve complex problems in the risk management and chargeback functions of NCR Payment Solutions. Daily Job Duties + Works daily risk queue, deciding whether transactions held by the system should be released to the merchant or deleted. + Effectively communicates with merchants, sales agents and issuing banks, keeping all constituents well appraised of all holds and releases of funds. + Conducts statistical analysis to identify trends, variations, patterns and insights relating to the performance and fraudulent or suspicious payment transactions. + Sets fraud parameters appropriately to minimize the occurrences of holding good transactions while maximizing the identification of fraudulent transactions and stopping them prior to merchant funding. + Research and analyze account activity to assess the level of risk and make decisions that can directly improve the client experience and risk at NCR. + Work closely with Underwriting to ensure a thorough understanding of the risks associated with newly boarded accounts. + Work closely with Customer Service to ensure the service team is appraised of risk activities that may impact merchants and cause customer service interactions. + Consult with merchants having chargeback problems to respond effectively to chargebacks and develop methods to avoid future chargebacks + Be an integral participant in the shift of the chargeback management function to a new chargeback system. + Assist other team members and perform other tasks within the department as required by management Qualifications + Bachelor’s degree or commensurate experience within the payments industry + Excellent analytical skills and problem-solving skills. Challenge the status quo to generate new ideas, identifying risks upfront and initiating measures to mitigate the risks. + Time management ethics, with a sense of urgency to communicate effectively with merchants and sales agents. Superior verbal and written communication skills. + In-depth knowledge of data analysis and the ability to apply that knowledge in practice. Mastery of Excel pivot tables and strong Microsoft Word skills + Ability to manage competing priorities. + Ability to communicate complex information in a clear, straightforward, and timely manner. + Bankcard Industry experience of at least three years. + Must be able to work well with others, specifically with a team Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.