You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services Revenue Optimization you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

 

Job responsibilities

Develops a product strategy and product vision that delivers value to customersManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapBuilds the framework and tracks the organizations key success metrics such as cost, feature and functionality, risk posture, and reliabilityDevelop and implement strategic plans to drive growth and profitability in the merchant acquiring businessConduct thorough market analysis to identify trends, opportunities, and competitive threats in the merchant acquiring industryLead efforts to expand the merchant network by identifying and securing new business opportunities and partnershipsOversee the development and enhancement of merchant acquiring products and services Optimize operational processes to improve efficiency, reduce costs, and enhance service deliveryEstablish Performance Metrics: Establish and monitor key performance indicators (KPIs) to track progress and drive continuous improvement

Required qualifications, capabilities, and skills

8+ years of experience or equivalent expertise in Merchant Services, Payment Rails, or a relevant domain areaAdvanced knowledge of the Merchant Acquiring including industry practices and new emerging products and MOP development, and data analyticsProven ability to lead product and project life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementCommunicate effectively with internal and external stakeholders, including executive leadership, to align on goals and strategiesBuild and maintain strong relationships with key merchants, partners, and stakeholdersManage the financial performance of improvements to JPM MS products and services, including budgeting, forecasting, and reportingIdentify and mitigate risks associated with merchant acquiring activities, including existing and new regulatory changes on the horizon Help team to continue to foster a culture of collaboration and excellence

Preferred qualifications, capabilities, and skills

Subject Matter Expert (SME) on Merchant Acquiring Practices, Payment Network Rules, and PCI DSS ComplianceAdvanced knowledge of all relevant regulations and industry standards in the merchant acquiring spaceDemonstrated prior experience working in a highly matrixed, complex organization