Job Summary Responsible for identifying root cause and effect issues that impact Revenue Management and the workflow of the department. Possesses a fundamental understanding of the business unit and aids with User Acceptance Testing when necessary. Effectively prepares data in a comprehensive concise format. Presents topics to peers as needed. Maintains flexibility and adaptability as situations arise within the Revenue Management. Serves as a contact and liaison between end-users and various Revenue Management staff. Responsible to identify and implement corrective action plans for outstanding Accounts Receivable issues. Provides documentation to support any process flow improvements and conduct monthly reviews of outstanding issues for Revenue Management. Job Duties This role is hybrid rotating days in office (2-3 days per week) + Streamlines and prioritizes information concerning Accounts Receivable problems and analysis to understand scope, impact to unit, and proposed remediation(s). + Compiles prioritized documentation material for management to outline barriers and proposed remediation. + Aids with the startup and completion of projects which result in departmental efficiency, explains the purpose of such projects, their requirements, process design, tasks, and the proposed schedules. + Determines accurate means of correcting outstanding Accounts Receivable issues through multiple resources. + Establishes working relations with various internal departments and external partners as necessary. + Develops and maintains an awareness and working knowledge of Revenue Management appropriate applications and reporting tools. + Facilitates various technological initiatives in support of business process improvements with respects to Accounts Receivable resolution. + Maintains an acceptable understanding of patient financial services data contained on standard reports. + Provides education and training as needed to departmental staff members. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years). Position Details Education High School Diploma or Equivalent (GED)- (Required) Experience Minimum of 7 years-Relevant experience* (Required) Certification(s) and License(s) OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.