**Working Title: Revenue Collections Officer 2** **Job Class: Revenue Collections Officer 2** **Agency: Revenue Department** + **Job ID** : 88702 + **Location** : St. Paul + **Telework Eligible** : Yes, Hybrid + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 9/16/2025. + **Date Posted** : 09/10/2025 + **Closing Date** : 09/16/2025 + **Hiring Agency/Seniority Unit** : Revenue Dept / Revenue (inc Assessors)-MAPE + **Division/Unit** : Collections + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $23.63 - $34.18 / hourly; $49,339 - $71,367 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Make a Meaningful Impact — Join the State of Minnesota At the State of Minnesota, your work is more than just a job. It’s a chance to shape policies, deliver essential services, and improve the well-being and quality of life for all Minnesotans. We’re deeply committed to equity and inclusion, and we invest in our employees through comprehensive benefits, support resources, and opportunities for training and development. Step into a unique and rewarding role as a Revenue Collection Officer 2 with the Minnesota Department of Revenue. Unlike traditional debt collection positions, this role centers on service, guidance, and education. You’ll help customers navigate their tax responsibilities with empathy and professionalism. Each day brings variety: + Conduct research and review case documentation + Process client correspondence + Negotiate payment arrangements + Handle up to 14 hours of incoming phone calls weekly We set you up for success with six months of paid training focused on Minnesota tax laws and effective customer service strategies. Why Join the Collection Division? The Collection Division is dedicated to your growth and success. We offer a supportive environment where your work truly matters. As a Revenue Collection Officer 2, you’ll play a vital role in funding Minnesota’s future—supporting education, healthcare, infrastructure, parks, and more. This role fulfills our mission to: + Provide high-quality service + Promote compliance + Collect debt with fairness, respect, and integrity Ready to make a difference while building a meaningful career? Join us in serving Minnesotans with purpose and pride. What Makes You a Great Fit? We’re looking for someone who: + Communicates clearly and effectively + Stays organized and thinks critically + Works independently and manages priorities + Responds to taxpayer concerns with empathy, patience, and a solution-focused mindset This posting may be used to fill multiple vacancies. _This position is eligible for hybrid telework. Effective June 1, employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month. Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location._ _Existing employees who were approved to telework from a bordering state and more than 50 miles from their work location before June 1, 2025, may retain this arrangement unless they move farther away._ **Minimum Qualifications** + 2 years of customer service experience + Experience using Microsoft Office applications including Word, Excel, Teams, Outlook, and Edge + Experience in conflict resolution. + Experience in collaborating with teams. Applicants who meet the above experience requirements will be further evaluated during the interview based on the following: + Experience in independent problem solving. **Preferred Qualifications** + Experience providing customer service over the phone. + Ability to use effective verbal and written communication in a way that is easily understood by various audiences. + Experience with Revenue Collection policies and procedures. + Ability to understand, apply, and explain laws, regulations, and/or procedural documents. + Ability to apply critical thinking when deciding upon multiple options for resolution of a problem. + Ability to work in a diverse and inclusive environment. **Physical Requirements** Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer. **Additional Requirements** Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.