Job Description *Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. * **This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube. The Finance Division at DCWP seeks a Revenue Analyst for our Revenue Unit. The Revenue Analyst will be responsible for processing Collections cases and outstanding fines and fees owed to DCWP, as well as acting as a liaison between businesses and DCWP and other city agencies. The candidate must be detail oriented, technologically proficient, a quick learner with excellent evaluation skills, analytical, and able to handle issues, questions, or requests from multiple sources promptly and efficiently. Responsibilities include but are not limited to: - Handle requests from businesses and act as liaison between DCWP and other city agencies regarding Cure program and other inquiries - Assist in investigation of issues or questions regarding businesses and assist in resolving issues; - Update and Manage assigned caseloads/task to ensure all received payments are processed, documented and entered; - Manage all divisional processes surrounding and ensure that no process is undocumented; monitor and evaluate reports; - Provide information to businesses and licensees regarding related processes; - Manage payment agreements within Department guidelines; - Review overpayments for possible refunds, and ensure all payments received, documented and processed; - Work with financial tracking systems, escrow accounts, trust funds and payment plans; - Assist Revenue Unit with various projects, reviews and research; serve as a representative of the Agency to different stakeholders; - Interact with general public, licensees and business representatives; respond to inquiries in a prompt, professional, and courteous manner; - Perform other related tasks and special projects as required CLERICAL ASSOCIATE - 10251 Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Salary Min: $ 42,288.00 Salary Max: $ 48,631.00