Work Flexibility: Onsite

Schedule: Mon – Fri, 7:00am – 3:30pm, OT as needed 

What You Will Do:

As the Returns Specialist, you will manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics – while supporting continuous improvement and operational excellence.

Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfillment of customer ordersHandle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs)Supervise picking and packing processes, ensuring accuracy and efficiency in order preparationOversee shipping logistics, coordinate with delivery carriers, and manage transportation schedulesTrack inventory movement and delivery progress to ensure timely arrival and customer satisfactionManage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shippingAdminister global trade systems and transportation management tools for order booking, shipment tracking, and complianceGenerate and manage manual and end-user proformas; coordinate manual shipments for intercompany and intracompany transfers

What You Need:

Required

High School Diploma or GEDMinimum of 5 years relevant experience

Preferred

Associate’s or Bachelor’s degree in Supply Chain ManagementCompetent with Microsoft Office SuiteClerical/administer work in a manufacturing, supply change or customer service environment

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.