Returns Specialist, Sales Support **General Information** Press space or enter keys to toggle section visibility City Oak Brook State/Province Illinois Country United States Department SALES SUPPORT Date Tuesday, August 12, 2025 Working time Full-time Ref# 20036253 Job Level Individual Contributor Job Type Experienced Job Field SALES SUPPORT Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 43,320 Annual Base Salary Maximum 86,640 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) . **Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range. **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com . The Returns Specialist plays a key role in managing Return Merchandise Authorization (RMA) requests from initiation to final resolution. This role requires strong organizational skills, meticulous attention to detail, and proactive cross-functional coordination. The ideal candidate is responsive, adept at navigating vendor return policies and internal systems, and committed to ensuring a smooth, timely, and accurate returns process for all stakeholders. **Key Responsibilities** + **Manage End-to-End RMA Process:** Oversee the complete lifecycle of RMA requests—including initiation, vendor submission, tracking, and resolution—ensuring accuracy and timeliness at every step. + **Vendor & Client Communication:** Serve as the primary point of contact for vendors, internal teams, and clients regarding RMA status updates, return instructions, and issue resolution. + **Issue Resolution & Escalation:** Identify and escalate RMA denials, delays, or exceptions in a timely manner to maintain return SLAs and ensure customer satisfaction. + **Return Logistics Coordination:** Generate shipping labels, coordinate return shipments, and confirm receipt with vendors or internal warehouses. + **Documentation & Recordkeeping:** Maintain clear, thorough records of all RMA activities, ensuring traceability and transparency across departments. + **Policy Compliance:** Ensure all return processes adhere to vendor-specific policies and internal procedures. + **Cross-Functional Collaboration:** Work closely with Sales Support, Finance, Customer Service, and Warehouse teams to streamline return operations and resolve discrepancies. + **Continuous Improvement:** Proactively follow up on outstanding returns and identify process inefficiencies to improve future workflows. **Required Qualifications & Experience** + **Education:** High school diploma or equivalent required; associate's or bachelor’s degree in Business Administration, Supply Chain Management, or related field is a plus. + **Experience:** + 2+ years of experience in returns processing, RMA management, or logistics coordination. + Familiarity with return workflows within a supply chain, distribution, or customer service environment. + Experience with vendor-facing communication and negotiation. + **Soft Skills:** + Strong organizational and problem-solving skills. + Excellent written and verbal communication. + Ability to work independently and manage multiple return cases simultaneously. + Attention to detail and commitment to process accuracy. \#LI-HYBRID \#LI-DH1 Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.