NY HELP Yes Agency State Comptroller, Office of the Title Retirement Systems Information Representative 1, SG-18, RS Information Representative TR 2, (Equated to SG-16), RS Information Representative TR 1, (Equated to SG-14)(NYHELPS) Item#06994 (Multiple) Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 5% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 110 State Street City Albany State NY Zip Code 12236 Duties Description This position is located within the bureau of Member & Employer Services, Division of Retirement Services and is responsible for:• Assist Employers in Reporting Process o Prepare employers for new employer reporting and member enrollment functionality through Retirement Online and to guide employers through the certification process; training and certifying employers in the processes to successfully submit transactions in the Enhanced format, and providing assistance and support to employers through their transition as well as after transition is complete. • Provide one-on-one coaching to assigned NYSLRS employers for the purposes of achieving Gold Certification, training activities, and subsequently successful report submission. • Manage the performance of Gold Certification activities of employers as assigned. • Work with assigned employers to complete file submission process as needed. • Work one-on-one with employers as assigned, and as needed, to facilitate completion of required activities, including understanding of reporting error resolution, follow up on notifications, and familiarity with Retirement Online Employer pages (e.g. enrollment dashboard, improper withholdings, etc.). • Confer with other Team members to ensure employers have the support needed, including technical support. • Perform knowledge transfer activities to transition coaches as they are hired or assigned to the team. • Create and update communications and training materials, as needed, to facilitate completion of required certification activities for employers. • Support employers with the goal of creating successful participating NYSLRS employers. • Collect data to support the monitoring and reporting of transition trends to validate the resource strategy and future staffing needs. • Provide status of assigned employers. • Triage and escalation of issues requiring the next level of support. • Conduct outreach to employers to support employer reporting activities through email, over the phone or in person. • Work directly with service providers to assist them in updating their files to accommodate the changes needed to utilize new system functionality. Provide information to impacted employer security holders to inform them of next steps for certification and/or training. • Provide required assistance to employers regarding registering for certification and training sessions; maintain schedules for Gold Certification, transition, and re-training as necessary. • Develop and/or revise support materials for Gold Certification or retraining efforts, as necessary. • Collect data to support the monitoring, tracking, and reporting of progress against goals and objectives. o Disseminate retirement laws, policies, and procedures to participating employers as needed for them to participate and report correctly and timely. • Provide support to participating employers on all aspects of the submission of reports for Enhanced Reporting, including file development, testing, and step-by-step training. • Act as first line of contact for employers through the NYSLRS IVR when calling regarding Enhanced Reporting. • Give technical assistance when reporting functionality fails. • Identify and resolve administrative and processing issues. • Handle escalated case work by resolving more difficult and complex issues. • Travel to employer locations to provide group and individual training. • Provide employer training by means of WebEx • Coordinate with the Member Enrollment Unit on Job and BIO Data file reporting. • Provide guidance to other bureaus on Enhanced Reporting. • Present feedback to Information Representative 2 on suggestions received from employers regarding policies, procedures, and process enhancements. • Respond to employer inquiries by email, disseminate to the appropriate unit as needed, and take employer calls through the NYSLRS IVR. • Participate in and/or conduct Employer Seminars across New York State. • Assist in the application and distribution of new retirement legislation, and the resulting rules and regulations as they apply to the employer’s responsibility. • Ensure the status of pending legislation is communicated to staff often and routinely. • Assist in developing informational materials. o Develop and champion initiatives to improve the delivery of information to members/employers. • Participate in the identification and implementation of system improvements related to employer reporting and enrollment, to improve the employer experience and accuracy of data received as well as use of this data in other NYSLRS business processes. • Assist in the development and implementation of internet-based applications and other innovative information sharing techniques. Research and recommend new technologies and provide relevant suggestions/recommendations regarding technology that enables customer service. • Interpret feedback from System members, employers and employees regarding System policies and procedures, and propose methods to improve the quality of customer service to Bureau management. o Respond to inquiries. • Research and drafts responses to correspondence from employers on behalf of executive management. • Respond to written and telephone inquiries from employers pertaining to all functional areas of the units. • Respond to questions from Retirement System personnel. • Other Duties As Assignedo Provide support to participating employers with all aspects of the submission of reports for Enhanced Reporting, including file development, testing, and step-by-step training.o Act as a call center representative for employers on enhanced reporting.o Provide technical assistance when reporting functionality fails.o Identify and resolve administrative and processing issues.o Gather information and propose content used in the development of training materials for seminars and other types of training for employers transitioning to and using the new enhanced reporting process.o Handle escalated case work by resolving more difficult and complex issues.o Travel to employer locations to provide group and individual training.o Coordinate with the Registration Unit on Job and BIO Data file reporting.o Act as subject matter expert and as a transition coach for enhanced reporting.o Provide guidance to other bureaus on enhanced reporting.o Provide feedback to MESB supervisors on suggestions received from employers regarding policies, procedures and process enhancements. Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller. Civil Service examinations are not required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:Non-Competitive Qualifications for appointment under the NYHELPS Program:For appointment to Retirement Systems Information Representative Trainee 1 (equated to SG-14), you must have:• A bachelor’s degree.For appointment to Retirement Systems Information Representative Trainee 2 (equated to SG-16), you must have:• A bachelor’s degree AND one year of qualifying professional experience*; OR • A Juris Doctor, master’s or higher degree in a field related to the position being filled.For appointment to Retirement Systems Information Representative 1 (full journey level SG-18), you must have:• A bachelor’s degree AND two years of qualifying professional experience*; OR• A Juris Doctor, master's or higher degree in a field related to the position being filled AND one year of qualifying professional experience*.*Professional experience must be performing the duties of the full performance level position: conducting retirement planning consultations with members; developing informational materials; participating in or conducting seminars; and responding to inquiries from employers and active or retired members.Competitive Minimum Qualifications: You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 70.1 of the Civil Service Law.70.1 transfer:For 70.1 transfer to a Retirement Systems Information Representative 1, SG-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-16 or above; SG-12 or above for Trainee 1, SG-14 or above for Trainee 2, depending on qualifications. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.Depending on qualifications, you may be required to serve a 1 or 2-year traineeship that leads to the full level grade 18 position.55b/55c Program appointment:This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)Traineeship salary information: The position may be filled at the Retirement Systems Information Representative Trainee 1 equated to SG-14 ($53,764), Retirement System Information Representative Trainee 2 equated to SG-16 ($59,994), or full performance Retirement Systems Information Representative 1 SG-18 ($66,951) based on the candidate’s education, experience, and previous state service. Salary is nonnegotiable. Candidates hired at the trainee level will be advanced to the full performance Retirement Systems Information Representative SG-18 following successful completion of the traineeship. Additional Comments Knowledge, skills, and abilities: • Experience with web based applications and Office software, Excel.• Experience testing and analyzing data.• Knowledge of data included on the employer report to comply with RSSL, and regulations.• Customer service experience and excellent phone skills.• Prepares written correspondence.• Presentation experience, to individuals or groups.Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications. OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:• A state pension with vesting after five years’ service• Comprehensive medical, dental and vision insurance available to all employees and their dependents• Flexible spending accounts for dependent and health care• Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance• Public Service Loan Forgiveness (PSLF)• NYS Deferred Compensation plan• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds• Holiday and paid time off• Shift and geographic pay differentials• A committed continuous learning environment• Informational Brown Bag sessions • Wellness at Work Programs to promote employee health and wellness• OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas• And much more Some positions may require additional credentials or a background check to verify your identity. Name David Heaphy Telephone (518)474-1924 Fax (518)486-6723 Email Address Jobs@osc.ny.gov Address Street Office of the New York State Comptroller, Division of Human Resources 110 State Street, 12th Floor City Albany State NY Zip Code 12236 Notes on Applying Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to https://www.osc.ny.gov/jobs/openings/retirement-systems-information-representative-1-trainees/062540, Reference Item #06994(Multiple)-DJH on your cover letter for proper routing. Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy, copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments. If you have questions about this vacancy, please contact this Division representative: Division Contact: Cara DavidsonEmail Address: Cdavidson@osc.ny.gov