Bitdefender

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com

Responsibilities:

Centralizes all customer service related issues reported by the Bitdefender customers and users; Offers Support service to the Bitdefender customers in order to ensure the Bitdefender business objectives, Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Acquires complete information in order to escalate complex issues to the upper tier Build, assimilate, implement, audit and improve working procedures;

Requirements:

Strong ability to ask relevant questions to identify customer needs/concerns Effective listening skills with high level of empathy; Customer oriented attitude; Proficiency in English, effective verbal communication skills, including grammar and tone Self-motivator - upbeat and with a high energy level; Ability to remain calm and confident while managing confrontation and rejection. Strong work ethic, team-oriented attitude; Skilled in PC and Internet navigation including multi-tasking with multiple windows applications; Customer support experience is a plus

If you take up our offer, you will:

Be a member of a great and highly knowledgeable team; Be part of a multinational company; Benefit from career development programs; Enjoy a competitive salary, flexible work arrangements, as well as medical and accident insurance;