**What you'll bring to the team** Are you a natural leader who thrives in a fast-paced, guest-first environment? Do you love creating magical moments for families and children? ✨ Then we want YOU to join our team at Sea Life Michigan as a **Retail Shift Lead** — where every day is an adventure! 🎢🎉 **Qualifications & Experience** 🎉 **🎯** **What You’ll Do** As a Retail Shift Lead, you'll be at the heart of our daily operations — guiding our front-line team and ensuring that every guest has a world-class experience. You’ll wear many hats, from motivating your team to handling high-volume crowds with confidence and care. 💼💪 **Key Responsibilities:** 🛍️ Oversee all guest-facing departments during your shift — Admissions, Attractions, Food & Beverage, and Retail 👥 Delegate daily tasks and support team members to deliver “guest-obsessed” service 🌟 Lead by example to create a fun, safe, and engaging environment 💬 Manage guest flow, resolve issues, and communicate with cross-functional teams 📚 Train team members on ride safety, retail standards, food safety, and more 📈 Coach team performance and support employee development 🧾 Assist with inventory, stocking, scheduling, and team engagement when not duty managing 🎓 Empower your team to go above and beyond in delivering unforgettable guest moments! **✅** **What We’re Looking For** ✔️ High school diploma or GED required ✔️ 6+ months of experience in attractions, entertainment, retail, or service industries preferred ✔️ Outgoing, fun, and passionate about delivering top-tier service to kids and families 🧒👨‍👩‍👧‍👦 ✔️ Strong communication and leadership skills ✔️ Comfortable training and mentoring team members ✔️ Able to remain calm and collected in fast-paced environments ✔️ Willingness to work flexible hours including evenings, weekends, and holidays 🌙📆 ✔️ Ability to move around the attraction and lift up to 50 lbs as needed **🧳 Travel & Certifications** 🚗 Occasional local travel may be required 📜 Must be able to obtain any required certifications **🛡️ Safety First** We’re committed to creating a safe and inclusive workplace for everyone. Our team members are expected to follow all health & safety procedures and report any incidents appropriately. **💡 Why You’ll Love It Here** 🎠 Be part of a magical experience that brings joy to families every day 🌱 Grow your leadership skills in a fun, supportive team 🏅 Make a real impact through world-class guest service 🎁 Enjoy exciting employee perks & discounts **Ready to Take the Lead? 🚀** Apply now and start your journey with a company where **fun, teamwork, and guest smiles** are all in a day's work! 😄🎈 **Benefits** 🎉 **Benefits of Joining Merlin Entertainments!** 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ **Pay Range** USD $15.00/Hr. Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9561/retail-team-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _US-MI-Auburn Hills_ **Job ID** _2025-9561_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _SEA LIFE Michigan_