Company Description

The key to building a great look is combining bold pieces.  

The key to building a great company is combining bold people. 

 

We take pride in our history of making fashion accessible to everyone, and strive to build a more welcoming, inclusive and sustainable industry. Only through our great people and teams will be able to change the future of fashion.  

 

Together, we create that special kind of workplace, where unique talents from all over the world come together to form dynamic teams, where we foster a culture of creativity, innovation, collaboration and growth.  

 

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.  

Help us reimagine the future of an entire industry, making everyone look, feel & do good.  

 

Be proud of where you came from & amazed by where you’ll go. 

Be yourself & more at H&M. 

Job Description

Overall Job Summary: A Store Manager is responsible for reaching the Sales and Profit goals in the Store by setting a plan to deliver the Best Customer Experience.  The role will ensure you have the Best Team and support their development, as well as work with talent and leadership development and structured performance management for the Store Team based on results, values, and leadership.  The role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.  

 

This position is within our Store & Sales Function and reports to our District Manager, and has the following direct reports: Department Manager, Department Supervisor, Visual Merchandiser (if no SVM). 

 

Core Responsibilities includes but is not limited to:  

Sales and Profit 

A Store Manager is responsible for reaching the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience. 

Regularly analyze and follow up Sales & Profit KPIs and take actions accordingly to maximize results 

Together with the District Team, set the hours plan in line with the sales budget 

Together with the Store Management Team, ensure that scheduling maximizes conversion within the frame of the hours plan 

Together with the District and Store team, prioritize actions that have a clear impact on selling 

Give feedback to the District Team regarding the store allocations to secure a good garment level to support the selling 

Ensure that the store execution continually meets H&M standards and follow up using the customer experience tool 

Implement and follow up on the Store Operations Best Practices 

Ensure H&M customer service standards are delivered in the store 

Ensure that the maintenance in the store is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly 

Actively prevent loss together with Store Team and ensure that all appropriate audit guidelines are being follows 

Actively participate in executing store routines and tasks including but not limited to delivery truck, garment processing, reductions, and price changes 

People and Teams 

A Store Manager ensures the Best Teams and supports their development.  The role will work with talent and leadership development and structured performance management for the Store Team based on results, values, and leadership.  The Store Manager will ensure we offer all employees fair and attractive work conditions and that all employee relation responsibilities, legal requirements, and H&M policies are fulfilled. 

Oversee and manager recruitment, training, development, and succession planning for the Store in line with H&M ROTD best practices 

Evaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow ups and take actions to improve performance and develop the team accordingly 

Actively work with talent and leadership development in the Store in order to support the business needs 

Ensure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Region/District/Store goals through daily Store Meetings and weekly/monthly Leadership Meetings 

Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times 

Strengthen our Company Culture by promoting feedback in our daily work and coach the Store Team to do that same 

 

Additional Accountabilities: 

Sales and profit responsibility for the store  

Accurate recording of sales figures and hours 

 

What You’ll Need to Succeed:  

High School graduate or equivalent; Associates or Bachelor’s Degree is preferred 

Minimum of 2 years of retail management or comparable experience 

Ability to lift in excess of 20 pounds 

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance 

Ability to climb a ladder and use a step stool 

Ability to coach and counsel staff on performance management and progressive discipline techniques 

Open availability including evenings and weekends 

Basic computer skills such as browser navigation, software interaction, and data entry are needed 

Around 5% travel required as necessary (District Meetings, Workshops, etc.) 

 

Job Status: Salary, Non-Exempt 

 

EEOC Code: OFM 

 

Additional Information

All your information will be kept confidential according to EEO guidelines.