**What you'll bring to the team** **🌟 Join the Star-Studded Team at Madame Tussauds New York! 🌟** **🎭 Retail Shift Lead 🛍️ | Times Square, NYC** Are you ready to step into the spotlight and lead a team in one of New York City’s most iconic attractions? At **Madame Tussauds New York** , we’re looking for a passionate, energetic, and guest-obsessed 🌟 **Retail Shift Lead** 🌟 to help deliver unforgettable experiences to every visitor. **Qualifications & Experience** . **🎯** **What You’ll Do:** As a **Retail Shift Lead** , you'll be the go-to person for the day-to-day operations of our buzzing attraction! You'll lead from the front, support your teammates, and make sure every guest leaves with a smile (and maybe a souvenir or two 😉). 🧭 **Your Key Responsibilities:** + 🎟️ Act as the **Supervisor on Duty** for Admissions, Attractions, Retail, and Food & Beverage + 📋 Delegate daily tasks and motivate your team to shine + 😃 Create a “guest-obsessed” culture that delivers _legendary_ service + 🚦 Manage lines and crowd flow to keep the experience smooth and safe + 🧑‍🏫 Train hosts on ride safety, food handling, profit protection, and retail excellence + 💬 Resolve guest concerns with confidence and positivity + 📦 Assist with inventory, stocking, scheduling, and team development + 🔍 Coach, mentor, and elevate your team’s performance **👀 What We’re Looking For:** 🎓 **Education & Experience:** + High School Diploma or GED required + 6+ months in attractions, hospitality, or service industry roles (retail/entertainment a plus!) + Experience with children & families a big bonus! 🎉 + Natural-born leader with top-notch communication and motivation skills + A flair for fun, teamwork, and hands-on problem solving! **💼 Certifications & Licenses:** + Willingness to obtain any certifications required by law + Training provided for all attraction-specific roles ✅ **🏃‍♂️ What You’ll Need:** + Ability to stand, walk, bend, twist, lift (up to 50 lbs), and work on your feet during your full shift + Comfortable navigating both indoor and outdoor environments 🌦️ + Willing to work a flexible schedule including mornings, evenings, weekends & holidays ⏰ + Passion for entertainment, safety, and creating WOW moments for guests ✨ **💡 Bonus Skills:** + Adaptable and calm under pressure + A team player who thrives on collaboration 🤝 + Ready to be accountable, supportive, and a beacon of positivity every shift **🧍‍♀️ Why Join Us?** At Madame Tussauds, you’ll be part of the **Merlin Entertainments** family — a global leader in immersive entertainment. We're more than just wax — we’re about creating real joy, lasting memories, and serious fun. Come be part of the magic 💫 — and lead a team where _every day feels like a red carpet event_ 🎬 **🎯 Apply today and help make every guest feel like a star ⭐** **Benefits** 🎉 **Benefits of Joining Merlin Entertainments!** 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9151/retail-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _US-NY-New York_ **Job ID** _2025-9151_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _Madame Tussauds New York_