As the Retail Services Experience Supervisor, you’ll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you’ll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.

What you’ll doOptimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiencesProvide work direction, ongoing training, career development and performance management to your employeesManage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performancePerform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks Basic qualifications1 year of experience as a supervisor or manager in business, military or related fields1 year of experience in services, customer service or related field Preferred qualifications1 year of retail experiencePrevious profit and loss (P&L) ownership, including forecasting for expense/labor managementExperience driving key business performance indicators, such as revenue and operating incomeExperience analyzing business resultsInventory control, technology repair and/or distribution experience What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:Competitive payGenerous employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-being About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.