Overseeing daily store operations and ensuring that customer service standards are consistently met. Overseeing the opening and closing procedures of the store. Conducting regular store visits, staff meetings and training sessions to enhance team performance. Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage. Training, and managing retail staff, including conducting performance appraisals and providing professional development opportunities. Lead and motivate the retail operations team to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place. Set a positive example for the retail team in terms of commitment, work ethics, and personal character. Developing and implementing operational policies and procedures to improve efficiency and ensure store compliance with company standards and regulations. Addressing customer complaints and issues promptly, ensuring a high level of customer satisfaction. Staying abreast of new industry technologies, retail trends, and best practices to continuously improve store operations. Analyzing sales figures and reports, market trends, and financial reports to inform strategic planning and decision-making. Setting and monitoring sales targets, as well as planning and executing strategies to achieve them. Maintaining the store's budget, controlling expenses, and planning cost-effective operations without compromising quality. Collaborating with marketing teams to execute promotional campaigns and events that drive footfall and increase customer engagement. Coordinating with merchandising for overseeing merchandise and product display, optimizing store layout for customer flow, and ensuring seamless customer service. Coordinating inventory levels and supply chain logistics to respective department heads to optimize stock availability and minimize losses. Coordinating with HR to ensure staff compliance with health and safety regulations and internal controls. Coordinating with HR on manpower requirements of each store and performance evaluation of sales associates.