The opportunity

Delaware North Sportservice is hiring a Retail Operations Manager to join our team at TD Garden in Boston, Massachusetts. In this role, you’ll play a key part in the day-to-day success of our retail operations by leading front-of-house and back-of-house union and non-union teams, supporting store-level execution, warehouse and concert operations, and ensuring compliance with company standards and policies.

 

If you are looking for a fast-paced role offering opportunity, and potential to learn where your efforts are rewarded, apply now.

Pay

Minimum \u2013 Anticipated Maximum Base Salary: $65,300 - $88,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts

What will you do?Recruit, hire, train, and develop retail team members to ensure a high-performing and engaged teamProvide ongoing support and guidance to retail supervisors on operational execution and policy adherenceMaintain compliance with federal, state, and local regulations related to sanitation, payroll, employment laws, and ADA and OSHA standardsOversee inventory processes, ensuring physical inventory accuracy and timely reportingMonitor and manage merchandise levels, ensuring alignment with approved programs and maintaining appropriate stock levels at the store level

More about youMinimum 2 years of supervisory experience in a fast-paced environmentAt least 1 year of experience in retail operations preferredProven ability to lead, train, and develop team membersProficiency in Microsoft Office Suite (Word, Excel, Outlook)High school diploma or equivalent required

Physical requirementsMust be able to lift at least 30 poundsFrequent standing, bending, lifting, and walking

Shift details

Day shift
Evening shift
Holidays
Weekends

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.