Posting Detail Information Working TitleRetail Lead Position LocationFort Collins, CO Work LocationPosition is fully in-office/in-person Research Professional PositionNo Posting Number202500889AP Position TypeAdmin Professional/ Research Professional Classification TitleTechnical/Support III Number of Vacancies Work Hours/Week40 Proposed Annual Salary Range$43,896 - $48,286 Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. + Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf) + Explore the additional perks of working at CSU here. + For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) . + Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) ! Desired Start Date Position End Date (if temporary) To ensure full consideration, applications must be received by 11:59pm (MT) on07/13/2025 Description of Work Unit Housing & Dining Services Please visithttps://hr.colostate.edu/prospective-employees/our-people/to learn about joining Housing & Dining Services ( HDS ) as the largest department on campus with 450 full-time staff and 1,700 hourly and student staff, and nearly 8,300 students live on campus. HDS is responsible for the management, finance, administration, and program development of all University housing facilities, including residence halls, university apartments, and Mountain Campus. As a department, HDS works to create dynamic housing and dining experiences that enhance personal growth and global engagement. We do this through implementation of our values of customer first service, commitment to students and staff, integrity, respect and teamwork, inclusiveness and diversity, innovation and stewardship. Residential Dining Residential Dining Services’ ( RDS ) mission is to deliver an outstanding dining experience crafted by an engaged team dedicated to social and environmental responsibility. RDS operates 5 dining centers, 2 convenience stores, a full bakeshop, and a warehouse. We employee more than 1,000 employees who serve 12,000 meals per day to the 6,000 students who live on campus. WORKING AT CSU CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine’s “America’s Best Employers by State!” Top Public Research University.Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University. For more information visit:https://hr.colostate.edu/prospective-employees/our-people/. CSU Land Acknowledgement Colorado State University acknowledges, with respect, that the land we are on today is the traditional and ancestral homelands of the Arapaho, Cheyenne, and Ute Nations and peoples. This was also a site of trade, gathering, and healing for numerous other Native tribes. We recognize the Indigenous peoples as original stewards of this land and all the relatives within it. As these words of acknowledgment are spoken and heard, the ties Nations have to their traditional homelands are renewed and reaffirmed. CSU is founded as a land-grant institution, and we accept that our mission must encompass access to education and inclusion. And, significantly, that our founding came at a dire cost to Native Americans and peoples whose land this University was built upon. This acknowledgment is the education and inclusion we must practice in recognizing our institutional history, responsibility, and commitment. Position Summary The Retail Lead is responsible for all service and production in a coffee shop venue, as well as service for a convenience store. Duties include making food & beverages to order following set recipes and standards, offering top-notch customer service, stocking products, setting an example as a lead in your work area, and coaching student/hourly employees on drink and food production, stocking, and service. Please visithttps://housing.colostate.edu/about/employment/for more information about working at Housing and Dining Services. Required Job Qualifications Six months experience in a foodservice or retail operation. Preferred Job Qualifications As part of our hiring process, we will review all submitted materials (including resumes and cover letters) using a set of qualifications that reflect the needs of this role. Below are the qualifications with examples of the types of experience we look for. Applicants are encouraged to highlight relevant skills and experiences that align with these areas: + Espresso Beverage Experience (e.g., one year+ making lattes, using commercial equipment, handling high-volume/custom orders) + Convenience Store or Retail Experience (e.g., 12+ months in foodservice/retail, cash handling, food prep, stocking) + High-Volume Food/Beverage Setting (e.g., experience in gas stations, mini-marts, busy cafés; peak service roles) + Relevant Education (e.g., degree or certificate in culinary or hospitality from accredited institution) + Multitasking and Prioritization (e.g., fast-paced roles, overlapping tasks, adapting to shifting priorities) + Communication and Interpersonal Skills (e.g., examples of customer interaction, teamwork, conflict resolution) + Customer Service Excellence (e.g., going above expectations, solving service issues, positive interactions) + Food Safety Certification (e.g., ServSafe or equivalent; include date and basic knowledge of safety) Note to Applicants: These examples are not exhaustive but serve as helpful guides. We encourage you to use your application materials to illustrate how your background and experience align with the responsibilities and expectations of the position. Essential Duties Job Duty CategoryBeverage and Food Production Duty/Responsibility + Actively prepare made-to-order beverages using espresso machines, blenders, and other coffee shop equipment. + Prepare and serve foods to ensure they meet the highest standards of quality and appearance. + Understand and safely use power operated foodservice production and cleaning equipment. + Meet defined food production standards guided by standardized recipes and menus. + Provide input on beverage and food production volume and inventory levels to ensure services are not disrupted by outages. + Participate in food and supply ordering within a defined work area. + Record and verify necessary food production and service temperatures to ensure the highest standards of safety are met continuously. + Monitor and restock beverages, food and supplies to prevent disruptions in service. + Conduct inventory and forecast future beverage and food and supply needs using defined menus and standardized recipes. + Conduct opening and closing procedures in a defined work area. + Indirectly supervise Foodservice Workers, Dining Services workers, Temporary Hourly Employees, and Student Employee within a defined work area to ensure staff are meeting defined standards of food production, quality, and safety. Percentage Of Time65 Job Duty CategoryConvenience Store Operations Duty/Responsibility + Monitor and restock items in the Marketplace to ensure full shelves and proper product mix. + Properly handle convenience store items by storing, refrigerating, freezing, or disposing following safety, sanitation, and operation guidelines. + Conduct inventory and orders by gathering data, past and present, to meet the need for future foods and supplies. + Assist and learn how to record and access customer counts, food preparation, production, inventory, and all other information pertinent to maintain inventory levels. Percentage Of Time20 Job Duty CategoryCustomer Service Duty/Responsibility + Always offer exemplary customer service. + Ensure established customer service standards are modeled and met by indirect reports. + Establish and nurture a positive relationship with students, customers, and colleagues. + Model appropriate behaviors that uphold the University’s Principles of Community. Percentage Of Time10 Job Duty CategoryTraining, Certification, and Other Duties Duty/Responsibility + Attend assigned and voluntary CSU , HDS , and department training sessions to continue improving knowledge and skills. + Successfully obtain the ServSafe food safety certification and maintain certification while employed as a Retail Lead. + Complete other duties as assigned. Percentage Of Time5 Application Details Special Instructions to Applicants To apply, please submit a cover letter and resume addressing the required and preferred job qualifications listed in the posting. For full consideration, please submit your application by 07/13/2025, 11:59 pm (MT). HDS is committed to building a diverse and inclusive community where unique experiences are valued, and everyone has the opportunity to contribute. When you apply, rest assured that your application will be assessed by a person and will be considered based on key competencies needed for success in the position. Please visit us athttps://housing.colostate.edu/about/employment/ to learn about the culture and benefits of joining Housing and Dining Services. References will not be contacted without prior notification to candidates. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Pre-employment Physical - Successfully complete the WorkSteps evaluation., Essential Services Designation - Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare., Shift Work - This position may be required to work extended shift hours and or a modified swing shift to meet departmental staffing requirements. , Special Requirements/Other - per CSU HDS food safety training policy, the incumbent must successfully pass the ServSafe certification exam within 6 months of hire date. Search ContactAnthony King; 970-491-4703; anthony.king@colostate.edu EEO Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. References Requested References Requested Minimum Requested3 Maximum Requested3 Supplemental Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents + Cover Letter + Resume Optional Documents