**What you'll bring to the team** **About the Role:** Come and join us in **Retail** ! Working in our many fantastically themed shops & Kiosks, you’ll be responsible for ensuring our guests have a truly immersive experience, delivering excellent service and offering world class merchandise. If you are hardworking, enthusiastic, and serious about fun then we would love to meet you. **Key Responsibilities:** + Deliver outstanding service by assisting guests with their purchases and providing product information. + Operate tills and handle transactions accurately and efficiently. + Assist in stocking and replenishing shelves, ensuring products are displayed attractively and in line with brand guidelines. + Help maintain shop standards and appearance through creative product displays, cleanliness, and attention to detail. + Actively encourage guests to explore and purchase products, using knowledge of current promotions, special offers, and the benefits of various merchandise. + Ensure a safe environment for both guests and staff by adhering to Alton Towers Resort’s safety policies and procedures. + Provide guests with helpful information about the resort, including attractions and facilities. **Qualifications & Experience** **What We’re Looking For:** + **Friendly and Outgoing** : You’ll engage with guests of all ages, so a warm and welcoming personality is essential. + **Guest-Focused** : Prior experience in retail or hospitality is a plus, but a genuine passion for helping others is what we value most! + **Communication Skills** : You should be comfortable interacting with guests and collaborating with your team. + **Flexible and Adaptable** : Our retail areas can be dynamic, and you may be asked to work across various locations within the resort. + **Enjoy Working in a Busy Environment** : If you thrive in fast-paced settings and enjoy interacting with people, this role is for you! **Benefits** + Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world + 40% discount online off LEGO + 25% discount in our on-site retail shops and restaurants + Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel + Ongoing training and development opportunities + Plus, many more... **Pay Range** Compensation between GBP £7.55/Hr.-GBP £12.21/Hr. Submit a Referral (https://seasonalcareers-uk-merlinentertainments.icims.com/jobs/9587/retail-host/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Location (Country-County-City)** _UK-Staffordshire-Stoke-on-Trent_ **Job ID** _2025-9587_ **Employment Type** _Guaranteed Hours (Europe Only)_ **Offer/Contract Type** _Fixed End Date/Seasonal_ **Location Name** _Alton Towers Resort_