Retail Excellence Manager

 

Employment Type: Full-time

Division: Prestige

Reporting to: Commercial Excellence Lead

Direct Reports: Retail Excellence Executive

 

RESPONSIBILITIES

This role will manage all Retail Operational processes, together with Beauty Advisors in department stores throughout the market. This person to be the key point of contact among retail, sales and marketing team.

 

Retail Excellence Management

Responsible to manage the end-to-end omni sales plan for FSS Accountable and responsible to manage the offline sell-out sales plan for all channels In collaboration with commercial excellence team analyze monthly sell-out/ sell in performance for designated channel, sharing market/ brand/ consumers intel, feedback to Commercial lead/Marketing team during monthly business review meeting with defined action plan to ensure KPIs are achieved Support Commercial excellence manager to implement business/ retailer strategy and develop top 10 doors strategies and productivity plan to achieve key KPI Providing feedback on sales/marketing promotion plans for effectiveness Initiate and drive brand service at the highest quality and customer satisfaction Lead the operations for door opening, promotion area, pop-up activities in stores and etc. Stock Management at Consignment counter

a. To monitor and ensure level of inventory are in healthy condition 

b. To monitor non-sellable utilization i.e. tester, GWP, sample

c. To conduct stock cycling count / stock take activities, liaise with CS team

BA Management / Performance / Service Excellence

Deployment of monthly BA targets shared by Commercial Excellence manager to BA timely and properly each month. Manage BA cost budget to ensure Monthly / Quarterly BA spending on track Conduct monthly BA meeting Monitor BA performance “IPT / AUS”, work with Training Manager for proper coaching & development Recruitment & Retention plan: - review BA package and career path benchmarking, key measurements on BA turnover rate to build strong BA organization Develop operational plan and BA team for service excellence - BA grooming, Merchandising according to standard guideline / handle customer complaints

 

Working for Coty means Our people make us who we are. They are the brightest minds bringing innovative concepts to life. If you’re someone unwilling to settle, likes to envision larger possibilities, accelerate learning, and push boundaries – we’d love to hear from you! Working at Coty means being part of an inclusive workplace committed to diversity and equity, valuing diverse perspectives and backgrounds. Your ideas will count, fostering a career where you can achieve more than you ever imagined.

 

The team consists of Retail Operations team and you will work closely together with several departments such as Marketing, Commercial and Sales, Finance, Supply Chain teams. All your colleagues are collaborative, and you will receive tremendous support for you to excel in this role.

YOU ARE A COTY FIT

Minimum 5 years’ experience in Retail / Sales and/or Marketing Previous experience in Retail Operations management would be a plus Excellent in planning, strong analytical and critical thinking skills, ability to interpret trends and propose insights Good communication and team-building abilities, and interpersonal skills Ability to work in a multinational environment and in a fast paced and changing product category experience is a plus. Fluent in Thai and English languages is required

 

OUR BENEFITS

As our Retail Excellence Manager, some of the benefits you will receive are:

Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work Product Allowance: Employees can order from a selection of Coty Products each year Free goods: Employees would be able to enjoy occasional free products due to Company’s initiative Gender-Neutral Paid Parental Leave: All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave

 

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty! For additional information about Coty Inc., please visit www.coty.com/your-career.