Dispensing
Optician

 

New Job    

Current Job
  Revisions   

 

Summary:

State Licensed
  Optician assigned primarily to the retail floor. Sell eyewear products and
  services utilizing the SERVE selling strategy to Super Serve the Customer’s
  needs.

Essential Responsibilities:

1.    
  Complete retail final inspection of all eyewear and
  dispense eyewear to ensure accuracy of prescription, fit and comfort to
  include the dispense with the 7-Point Quality Check.

2.    
  Answer telephone promptly and professionally or a prompt
  greeting and obtain prescription for in-store customers. Be able to provide
  the potential customer with basic information such as: starting price points
  for lenses, current in-store promotions, Doctor’s phone number, Unbeatable
  Price Guarantee, invite them into the store and thank them for calling.

3.    
  Identify customer’s needs through Lifestyle selling
  techniques and match frame to customer’s face shape and prescription and
  utilize the Lens Selling Kit to assist in educating the customer throughout
  the sales process to increase their knowledge and understanding of available
  lens options.

4.    
  Stock, clean, and straighten displays; clean and organize
  the entire store, ensure frames are ticketed properly.

5.    
  Adjust and repair eyewear and process defective, spoiled,
  and cannibalized frames.

6.    
  Complete Company required training programs.

7.    
  Follow Company safety rules and standards.

8.    
  Other duties as assigned by management to include
  opening/closing procedures as well as cross training.

Experience/Education:

·        
  One (1) year of related experience

·        
  HS diploma, GED or equivalent related job experience

·        
  Opticians State License required

Additional Requirements:

·        
  Communication, interpersonal and negotiation skills

·        
  Ability to read, analyze and interpret insurance forms
  and prescriptions

Mental/Physical
  Requirements:

·        
  Work
  changing schedules to meet business demands

·        
  Work
  inside location

·        
  Strong organizational skills

·        
  Speak clearly and effectively

·        
  Calculate and manipulate numbers/data

·        
  Read English

·        
  Problem solve/reasoning

·        
  Meet customer expectations

·        
  Work under stress with interruptions and deadlines

·        
  Follow procedures and instructions

·        
  Use computer effectively and view computer screen

·        
  Exhibit empathy in all interactions

·        
  Bend and stoop continuously

·        
  Reach above shoulder continuously

Training Requirements (where applicable)

·        
  Complete company required training within
  appropriate timelines

·        
  Cross training in all departments as needed

Essential
  Responsibilities related to Physical Demands/Work Environment:
 

The physical
  demands described here are representative of those that must be met by an
  associate to successfully perform the essential functions of this job. 
  Reasonable accommodations may be made to enable individuals with disabilities
  to perform essential functions. While performing the duties of this job, the
  associate is required to stand, use hands and fingers to handle, feel, pick or
  pinch, and talk or hear most of the time.  The associate is occasionally
  required to stand, walk, and reach with hands and arms.   The
  associate must frequently lift and/or move up to 20 pounds.  The noise
  level in this location is moderate (use of computers, printers and machines).

Essential
  Responsibilities related to Behavioral Characteristics:

·        
  Must
  be detail orientated and well organized.

·        
  Must
  be able to communicate clearly and effectively with other associates and
  clients.

·        
  Must
  be energetic and self-motivated.

·        
  Must
  be a team player.

·        
  Must
  be able to problem solve.

·        
  Must
  work onsite and participate in interactive onsite meetings on a regular and
  predictable basis

·        
  Must
  have the ability to initiate immediate interaction, coordination and
  collaboration with team members, clients, customers etc.

HIPAA & Security Requirements

 

All Associates must comply with the Health Insurance Portability
Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected
health information (PHI) as described in the Notice of Privacy Practices and
HIPAA Privacy Policies and Procedures. As a component of job roles and
responsibilities, Associates may have access to covered information, cardholder
data or other confidential customer information which must be protected at all
times.  As a result, Associates must
explicitly adhere to all data security guidelines established within the
Company’s Privacy & Security Training Program.

 

Visionworks is an equal opportunity employer, committed to the hiring,
advancement and fair treatment of individuals without regard to race, color,
religion, sex, age, sexual orientation, gender, national origin, ethnicity,
disability or veteran status, or any other protected status designated by
federal, state or local law.

 

The specific
statements shown in each section of this description are not intended to be
all-inclusive. They represent typical elements and criteria considered
necessary to perform the job successfully. 
As required by changing business needs, complete additional essential
responsibilities as identified and assigned.