Job Description The Retail Creative Director at Nordstrom leads the vision and strategy for new creative concepts for stores and select visual merchandising initiatives, while ensuring these efforts reflect Nordstrom’s design and brand principles and deliver outstanding retail experiences. As a key member of the Creative leadership team in Marketing, the Director manages a team of designers and program managers, guiding the conceptual direction of new retail formats, visual displays, brand partner activations, experiential spaces, seasonal campaigns, and large-scale marketing initiatives across all store touchpoints. Working closely with the Nordstrom Visual Merchandising and Construction teams, this leader oversees every aspect of store and shop layouts for new concepts, fixture and merchandising display design, lighting, furniture, materials, pop-in shops, and events for assigned projects. The Director also collaborates with other Nordstrom Creative Directors to integrate marketing campaigns into store environments. The ideal candidate is a proactive and innovative retail design expert with a passion for creating exceptional shopping experiences, balancing strategic vision with detailed execution. This role requires strong leadership, project management, and communication skills. A day in the life... Strategic Leadership: + Define the multi-year strategic road map for new in-store creative concepts and visual marketing experiences, aligning with Nordstrom’s brand identity guidelines, marketing objectives and evolving customer expectations. + Develop and execute innovative and creative strategies for new store design concepts and connect brand storytelling with visual display for campaigns and brand partner initiatives that align with Nordstrom brand identity. + Collaborate with cross-functional teams, including marketing, merchandising, store VM, construction and operations, to ensure a cohesive customer experience across all store locations. + Regularly report on the impact of creative design and assigned visual merchandising efforts to senior leadership including the President of Nordstrom stores and the Chief Merchandising Officer. New Store Design Concepts: + Lead the end-to-end design and development of new store concepts including innovative store prototypes, adaptable layouts, fixtures and finishes that reflect the Nordstrom brand and aesthetic and resonate with Nordstrom’s target customers. + Stay current on retail trends and customer behaviors to create innovative, scalable, and future-proof store environments. + Oversee the development of architectural and interior design plans, working closely with external design firms, internal teams and contractors as needed. Store Display Design & Concepts: + Develop end-to-end creative concepts and design for all marketing 360 campaigns and promotions working with Visual Merchandising to produce and execute. Align concepts in partnership with Nordstrom Creative directors and develop store environment displays that meet vision, budget, and timeline. + Partner with the store environment merchandising team to ensure product placement and visual displays align with seasonal and scaled marketing campaigns, brand launches, and promotional objectives. + Ensure that campaign-based storytelling is visually expressed with impact, customer relevance, and consistency across Nordstrom stores and aligns back to the Nordstrom brand across other touchpoints. Project Management: + Oversee multiple store department design and campaign visual display projects simultaneously and throughout all phases, to ensure delivery of design intent and brand storytelling goals. + Collaborate with construction and VM teams as needed to oversee the rollout of new store concepts and remodels. Performance Analysis: + Analyze the performance of store design and visual merchandising initiatives, using data and customer feedback to optimize layouts, displays, and overall store experiences. Leadership & Team Development: + Communicates effectively and addresses challenges with honesty and courage. + Mentors and empowers teams to achieve goals while fostering creativity and collaboration. + Makes sound decisions and provides constructive feedback to ensure high-quality, innovative results. + Cultivates a supportive environment that encourages growth, idea-sharing, and excellence. You own this if you have... + Minimum 10+ years of design and construction-related experience in luxury/fashion retail environments, with a proven track record of delivering high-end, customer-focused spaces that meet industry-specific deadlines and standards. + Experience leading and managing teams of Design Project/Program Managers and collaborating with executive leadership, internal stakeholders, and external partners to drive results. + Strong proficiency in architectural and interior design principles, including reviewing and developing architectural, construction, and fixture/millwork shop drawings. Knowledge of material costs, construction trades, sustainable design, ADA requirements, and operational systems affecting sales floor layouts. + Ability to strategically plan and execute innovative retail concepts, with a focus on integrating high-quality materials, furniture, fixtures, and finishes while staying ahead of competitive trends in the luxury marketplace. + Expertise in digital technologies and their integration into physical retail spaces. + Exceptional verbal and written communication abilities, along with strong influencing and negotiating skills to convey design ideas, present concepts, and build relationships across all levels of the organization. #LI-Hybrid We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental, Retirement and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $150,000.00 - $245,000.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_20-21.pdf About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!