BallenIsles Country Club is excited to announce a unique opportunity for a personable and organized Retail Associate to join our Racquets Team. This individual will serve as the front-line representative of the Racquets Shop, providing exceptional customer service to members and guests while supporting the daily operations of the facility.

Qualified candidates should have a general knowledge of tennis and pickleball, including related terminology. 

Compensation: $16.00 - $20.00 per hour BOE

KEY RESPONSIBILITIES:
• Greet members and guests in a courteous, professional manner.
• Assist members and guests with product selection (racquets, paddles, apparel, accessories).
• Operate the POS system for sales, returns, and exchanges.
• Answer phone calls and respond to member inquiries.
• Perform opening and closing procedures for the shop as determined by management.
• Schedule court reservations for tennis and pickleball, including lessons, clinics, and special events — both in person and over the phone.
• Assist management with rotating stock and creating visually appealing displays.
• Restock merchandise as needed.
• Help with general cleaning and tidiness of the shop.
• Assist management with monthly physical inventory.
• Provide members and guests with demo racquets and paddles upon request and follow up on outstanding equipment.
• Stay informed about current merchandise, sales, and promotional events (e.g., trunk shows).
• Perform other duties as assigned.
• Incorporate safe work practices into daily performance. 

EDUCATION/EXPERIENCE:
High School diploma or general education degree (GED) or one to three months related experience and/or training or equivalent combination of education and experience.

PHYSICAL DEMANDS:
• Frequently stands, talks, hears, and uses hands to handle merchandise.
• Regularly walks, sits, climbs, balances, stoops, and kneels.
• Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds. 

CERTIFICATES/LICENSES:
None required. 

JOBK KNOWLEDGE, SKILLS, AND ABILITY PREFERENCES:
• Ability to read and speak English may be required to perform job duties effectively (e.g., to communicate with members, co-workers, and to understand procedures/manuals written in English).
• Interest in or knowledge of tennis and pickleball.
• Retail sales experience preferred.
• Strong interpersonal and communication skills.
• Ability to work flexible hours, including weekends and holidays.
• Basic computer skills and familiarity with POS systems.
• Availability to work at least one day per weekend. 

BENEFITS:
• Complimentary on-duty meals.
• Comprehensive employee benefits package.
• Employee discounts on merchandise.