What makes DHL great? Our people! We know each employee’s contribution makes us the #1 Express Delivery and Logistics Company in the World.

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DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business, to each other, and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services, and benefits that bring the best to their personal lives.

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DHL Barbados is seeking to recruit for the position of Retail Agent.

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Main Responsibilities

\n\nAccepts and registers payments for all DHL services. \nCollects sales for new or additional services.\nRetrieves shipments from the inbound area for delivery and accepts outbound shipments from customers.\nProcesses and adjusts billing and service complaints made by customers.\nOffers alternatives to customers and potentially turns information calls or walk-ins into sales leads, or identifies additional value-added services to customers when opportunities arise during interaction.\nResponds to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.\nAssists with the processing and assigning of each passport with a legitimate AWB.\nPerforms daily cash reconciliation. \nFollows guides, rules, and procedures when delivering passports/packages to customers. \nEnsures that each passport that is delivered to the location from the embassy is accurately accounted for.\nPerforms miscellaneous job-related duties as assigned and required.\nHighlights areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to positively enhance customers’ experience. \nAdheres to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with POS supervisors and managers.\nSupports CS and additional coverage as needed in back office functions.\n

Minimum Education and Experience

\n\nEnglish verbal and written proficiency\nNegotiation and interpersonal in-person and telephone skills \nTyping, conflict resolution and the ability to navigate in computer systems\nHigh school diploma or equivalent\n\n\nDemonstrate ability to influence decisions /actions\nSelf-starter, motivated and organized \nAbility to work under pressure\nGenerally 2 or more years Customer Service Experience\n\n