**Additional Information** **Job Number** 25071830 **Job Category** Reservations **Location** The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan, 220-0012VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Yokohama%2C%204-2-8%20Minatomirai%2C%20Yokohama%2C%20Kanagawa%2C%20Japan%2C%20220-0012) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management Must have Japanese citizenship or Eligible work in Japan permit holder **POSITION SUMMARY** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 電話、ファックス、郵便で受け取ったレストランに関するすべての予約リクエスト、変更、キャンセルを処理します。ゲストの予約ニーズを特定し、適切な部屋タイプを決定します。部屋タイプと料金の空室状況を確認します。保証、特別料金、キャンセルポリシーについて説明します。特別なリクエストに対応し、記録します。施設やサービス、部屋の設備に関する質問に答えます。販売技術を用いて収益を最大化します。予約システムにデータを入力し、アクセスします。特別な部屋予約タイプ（例：無料宿泊、従業員割引、旅行代理店の視察料金、卸売予約）については、正しいコードと料金を入力して予約システムに反映させます。ゲストの懸念に対応する際は、適切なエスカレーション手順を守ります。 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​team, and **become** the best version of you.